tom_newton

OK - if reopening the PDF doesnt help, submit a ticket and DM me the number so I can get an engineer straight away

How come you can't view the diag page?

Can you check which blocklist you are on with the diag page?

No worries - the more we hear about things the better, as it helps us respond more quickly. In this case, I had an email from a couple of our customers - thanks guys, you know who you are - and marketing had a few contact forms, and we had some tickets, and it did not take too long to triangulate the issue. Luckily we're all early birds here at Qoria because of the AU contingent, so we were able to do all this before 9am.

Should be fixed by now - let me know if not. The diag page should show a blocklist released around 20 mins ago- approx 9am GMT

This is a known issue - we should have a fix in the blocklist in the next few minutes

This is a known issue - new blocklist in a few moments time should alleviate it

We have repeatedly asked our contacts in google to look at "youtube premium for schools" - I think most schools would be happy (ok, content) to pay for an ad free youtube experience. Safeguarding aside, nobody wants the kids distracted by some stupid unskippable ad before the video, or an ad interrupting the key bit of the video. I think all folk are asking for is options, not to get something for nothing.

Can you drop me a line with your details - that sounds like a serious failure on our part, and needs investigating.

Very true. The internet is closing to the "little guys". We are fighting this on many fronts. Yes, Squid does support http 1.1, and it is still in use in our stack as well as securly's.

Bear in mind "no-MiTM" means "susceptible to ECH"

Guest wifi is a challenge - both from authentication (guest wifi with a single password will leak like a hedgehog's raincoat), and from filtering - without MiTM (you arent going to get certs on guest devices) you will be stymied by ECH either now, or very soon. A simple DNS filter might work, but there's every chance your guest device is using DoH. I would suggest that you whould avoid guest wifi where possible, and if it has to exist, then be very clear to safeguarding folks about what you can and can't expect from your filter. - - - Updated - - - Guest wifi is a challenge - both from authentication (guest wifi with a single password will leak like a hedgehog's raincoat), and from filtering - without MiTM (you arent going to get certs on guest devices) you will be stymied by ECH either now, or very soon. A simple DNS filter might work, but there's every chance your guest device is using DoH. I would suggest that you should avoid guest wifi where possible, and if it has to exist, then be very clear to safeguarding folks about what you can and can't expect from your filter.

On cloud? Should show up straight away...

Cloudflare blocks me from answering on here! I will email.

On-prem does have some rudimentary logs for some actions - and I believe policy delete/create is one of them.. I think you have to fish around in the backend a bit. I will take a look, this is something nobody has poked around with since we moved cloudwards.

Sorry - got caught up in the xmas break. Drop me an email - [email protected] and lets talk it through, and we can post our conclusions here?

Suspect you will find those ipads are haunted.

If you want a monitoring product that plays well with other filters, come talk to us at Smoothwall. Most other products menstioed are "filter bolt ons" and will force you to change everything

@Andrew_C @GrumbleDook - how do Spike Milligan's war diaries stand up to the social mores of 2025 - I havent read them in probably 20 years, but was just saying at Smoothwall Book Club (yeah) that they're some of the funniest books I have ever read

Sorry for late reply - I have been travelling the country talking about online safety. Again. (as we all know, transpennine express is rubbish... just incase anyone had forgotten) If you need help getting off the ground with our on-device filter, give your CSM a shout (if you don't know who that is, drop me an email - [email protected])

Put our filter agent on the laptops? Free and easy!

First step is to contact your CSM - they'll work out what you need to get it kicked off, and raise a project. If you don't know your CSM, feel free to contact me and tell me who you are and I will hunt them out.

Chuck me the ticket number - I will get it escalated

Many folks have tested and are reporting that its being blocked - can you put a support ticket in and we will find out why your system is misbehaving?

I'll check in with the team see if there's any reason we might miss any of these