JDawgg

I'd make sure Sign In App does everything you want it to do, look into it thoroughly. I have a few sites and it isn't as customisable as Inventry. For example we have two designated staff members/fire marshal's that would account for staff. One looks out for teaching staff and the other accounts for support staff. Having a big site, this is needed really. When doing an evacuation on Sign In App, as the users are synced from Arbor using Wonde, it just outputs a big list, so no sub groups etc. Currently got a case logged with them for this, they recommend using user defined fields in Arbor but at every stage they seem to tell us it is possible, then come back to us to say their engineering team has looked into it and it is not in fact possible.

Bitwarden is what we use. Good option as it can be segregated via groups (collections). Cloud based. Good user management Different types of fields are configurable to hide username/passwords etc.

I have just called them and incident overnight with some datacentre works. All my sites unable to get to Arbor - great start to the morning

It was this - tickbox wasn't ticked. Can only assume the flag was enabled because this was a feature for the historic users, and any new users didn't have it. Thanks all!

We have it restricted so only senders on a list can email allstaff@ - no other rules.

Hi, We have an all staff email group (you guessed it, used to send comms to all staff). We've had reports of certain staff not receiving mail, even though they're a member of said group. I have done a message trace from the sender (who emails the group) to the recipient logging the ticket and no traces of mail, but they have emailed them separately prior and after and this works. I think it might be a bigger issues than a few users because if I message trace the All Staff email, there are 230 users in said group, but only 190 results on the message trace. I have logged it with Microsoft, first line response was to remove them from the groups and re-add them, which made no effort. Unsure on how to begin to trace this as no record of any mail traffic whatsoever. Help welcomed!!

Stupid us thinking a mere 6 months ahead! Any resellers with information? Reached out to a few but they have no information either yet. Cheers

Yeah, we've found the templates more aimed at schools with fake Arbor or any MIS emails as one example. Boxphish did have a lot of templates but the majority were generic where staff work accounts it may not be relevant! We'd still get the clicks on a DPD delivery if they hadn't ordered anything!!!

BoxPhish is good but not aimed at Education, Secure Schools is owned by the Wonde group and fits better in my opinion.

Look at a password manager, we use a spreadsheet for all info then any credentials we store securely in a password manager. I use Bitwarden which allows you to configure different collections and share to different member of your team if you needed hierarchy permissions. Loads of alternatives out there such as 1Password, KeePass etc

We tried to search for an email we'd just sent. Permissions haven't changed and the user didn't delete the email.

Sorry! One of them mornings! Attached two images, one shows whilst searching then times out. We do not use the Outlook 2016, either M365 for Apps or OWA.

Hi, Just wondering if anyone having issues when searching within Outlook. When searching nothing is populating, takes ages then times out. Things we've tried; - Using OWA vs app, same issue. - Using incog browser, same issue. - Hotspot to rule out filtering etc, same happens at home. Next thing would be to ask the user to try another device. Someone did post this MS Thread https://answers.microsoft.com/en-us/outlook_com/forum/all/the-search-function-problem-in-outlook-web-app/3a48459d-8760-46d8-bd72-16fb9fafedf0 Thanks in advance!

Primarily using UAP AC PRO with a few U6 - PROs. UAP AC PRO - 6.6.77 U6 PRO - 6.6.77 All firmware fully up to date, will suggest a rollback. I'll also look into the multicast/broadcast control. Cheers!

Hi all, We have a customer that are currently having issues when using Chromebooks on WIFI. Ethernet is fine. Rebooting the Chromebook or the Wireless Access Point seems to resolve the issue. Turning off/on the WIFI also helps. From the reports, users are using the Chromebooks, then the connection just drops. The school use a Fortigate firewall with a Openreach wires only connection. The WIFI is Unifi - we've tried optimising settings but doesn't seem to have made a difference. Windows devices are fine, seems to be exclusive with the Chromebooks. Any help is appreciated! Thanks in advance.

Also looking into Copilot / ChatGPT The basic Copilot / ChatGPT models are free of charge with limited use. M365 Copilot does a little more as it hooks into your tenancy. I think the challenge we all face is the ever declining Education budgets, schools want to use AI but can't afford it.

I have asked the question this morning, I did think this would be the next step with both parties not providing an insightful response.

Hi, Posting on here as a last ditch effort! I have a site based in Huddersfield, UK. When browsing the web on any device, domained or not, I get Polish search results. If I do a WhatIsMyIP, my ISP is TalkStraight SchoolsBroadband and the IP provided locates me as in the UK - all fine! However when using Google Web Services, such as Google.com to search, maps or YouTube - it thinks any device coming from this schools external IP is in Poland. I've isolated my network and plugged directly into the router, so it isn't something on my side. TalkStraight have passed it to Google as they think the IP is weirdly cached somewhere on their end. I've used this Google report form multiple times over the past few weeks to no avail. https://support.google.com/websearch/workflow/9308722?hl=en I've tried to log a ticket with Google Partner, as we're an MSP with Partner support but as its a Office 365 customer and not in Google Workspace, they're not willing to help. If I manually change my regional settings within Chrome or Edge, this works but only for a limited amount of time until it reverts. Definitely not a browser issue as it does the same on interactive screens, BYOD devices etc. This is causing a significant issue as staff use YouTube as a learning resource and most vids are region locked, the ones that play have Polish ads etc. If Google located the site as the UK, all would be fine I'll attach screenshots with further details. Thanks in advance.

You can GPO OneDrive to redirect Desktop, Documents, Pictures etc https://learn.microsoft.com/en-us/sharepoint/redirect-known-folders Be careful if you use SIMS as the reporting uses temp txt files in My Documents and OneDrive doesn't like this and often causes issues. Logged with ESS prior and it's a known issue.

I uploaded a staff shared area, just under 1TB. Big mistake. Every file change, the local OneDrive client had to scan the entire site for changes, making sync operations obsolete. I would create a site per department which sounds like you already have this? Keep the school information, things that are likely to be shared across departments in a shared area, the rest doesn't need to be there.

Updating to Office 2021 has resolved this.

Hi - having this issue right now. Inputted the reg files but not working. Anyone have any other fixes? Chrome up to date and browser settings reset/cache cleared. Trying to open Google Doc hyperlinks from within Word 2019. Thanks

Can't really be done per device. Server version needs to match client version so if you do decide to update, all the clients on the current version will show an incompatible database error.

Same for us

Looking to move from TSO to Nominet, but now I've seen this thread I've enquired with Krystal. When I asked Nominet on the process to move I had the below response but surely nobody is doing this as it is very excessive. To do this we will need to obtain a signed letter request from the school, on letter headed paper for the respective school, requesting the lock(s) to be removed and the reason for the removal i.e tag change. We'll also need enhanced ID from the headteacher to ensure we are acting on the right authority. This constitutes a close up copy of some form of government ID, like a driver's license or passport, for example. Along with this close up, we will also need a photograph (selfie) of them holding their ID up to their face so we can complete a likeness check. Will I need to do this for the move to Krystal too or is the process a little easier? Thanks in advance