Measurable Standards

[GrumbleDook]

As a run on from this thread I thought I would ask what people thought about measurable standards of IT support in schools.

 

Here are a few that may get used and if people would like to comment on them and add more.

 

SLAs cover many things but here are a few.

 

Uptime of servers (mail/web/proxy/file/DCs/etc)

Reliability of client worksations / laptops

Repsonse time for incedents

Resolution time for incedents

Response time for requests

Resolution time for requests

Clarity of information (do people understand you guidelines? Do you even have any?)

Number of computers

Qualitative performance of computers

 

Just to start ....

[Geoff]

Computer:Pupil Ratio

TOC

[CyberNerd]

amount/diversity of hardware/software supported

IQ of users

[ctbjs]

Training and guidance

Inventory/Asset Management

[localzuk]

Service uptime - (printers as a whole, sims.net as a whole etc...)

Logon times

[limbo]

Staff satisfaction survery!?!?!?

[Halfmad]

IQ of users

 

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