sven Posted March 29, 2011 Posted March 29, 2011 Hello everyone, Just a quick question to get an idea of what remote desktop software you all, and to what extent? At the moment we use VNC on the staff room computers in order to help over the phone but that's about it. To what extent do the rest of you provision remote assistance for staff members?
himji Posted March 29, 2011 Posted March 29, 2011 I've been seriously considering in using remote assistance. I think it can be configured from GPO. I just need to work out how practical it is. Probably one for after summer with my workload tho
6Foot2 Posted March 29, 2011 Posted March 29, 2011 1. Remote Desktop Connection (Terminal Services Client) 2. iTalc [Remote assistance for Staff and Students]
Rawns Posted March 29, 2011 Posted March 29, 2011 We use CentraStage that has full RDP & VNC support along with features like remote command shell, FTP, remote Services viewer, remote registry editor, remote task manager, remote event viewer etc. Also has a complete audit feature to see installed software, hardware, device details, audit trail as well as a full monitoring feature for alerts or job execution.
cromertech Posted March 29, 2011 Posted March 29, 2011 Running Impero here on all computers but only I use the remote control settings. Have them disabled for teachers but they can still disable internet etc
sven Posted March 29, 2011 Author Posted March 29, 2011 We use CentraStage that has full RDP & VNC support along with features like remote command shell, FTP, remote Services viewer, remote registry editor, remote task manager, remote event viewer etc. Also has a complete audit feature to see installed software, hardware, device details, audit trail as well as a full monitoring feature for alerts or job execution. I assume you don't use this on computers where there is confidential and sensitive information flying about? That's one of my main concerns really.
Rawns Posted March 29, 2011 Posted March 29, 2011 (edited) I assume you don't use this on computers where there is confidential and sensitive information flying about? That's one of my main concerns really. On the contrary, it's used throughout the whole of the LA for support in schools. Edited March 29, 2011 by Rawns
andy_d Posted March 29, 2011 Posted March 29, 2011 We just use Remote Assistance on staff PC's/Laptops. This way staff then have to grant you access, and you don't fall into the confidential data side of things.
Jarcon Posted March 29, 2011 Posted March 29, 2011 We use remote assistance as well, and for the exact same reason andy_d mentioned.
riffleman Posted March 29, 2011 Posted March 29, 2011 As above. Saves a lot of confidentiality headaches.
SYNACK Posted March 30, 2011 Posted March 30, 2011 I've been seriously considering in using remote assistance. I think it can be configured from GPO. I just need to work out how practical it is. Probably one for after summer with my workload tho Not to difficult: http://www.edugeek.net/forums/coding/49448-easy-gui-remote-assistance-support.html
Rawns Posted March 30, 2011 Posted March 30, 2011 CentraStage has the same ability to allow users to "accept" a connection request first.
sippo Posted March 30, 2011 Posted March 30, 2011 Use Dameware here. Absolutely superb. Lan School is used in the suites by teaching staff.
JaTayler Posted March 30, 2011 Posted March 30, 2011 We use Skeep VNC for remote assistance of the staff machines: Skeep VNC Console - It is just a free, basic VNC tool to remotley control machines, you can also remote onto servers from this colsole as well In the ICT Suites we use LANSchool, each of the teacher machines in the suites have this installed & we have it installed in our office to oversee all the suites at the same time.
p3dr0 Posted April 1, 2011 Posted April 1, 2011 in schools i work for we use AB Tutor Control it is not a perfect tool but it is very user friendly and it does have alot of handy tools included. We also use it for classroom management
Ambient Posted April 1, 2011 Posted April 1, 2011 In my last job (NM of a secondary school), i deployed an Msi of VNC (made in-house) to every computer on the network. In my current job, where i visit many different schools, i find that the technicians get up and walk all over to the school for the smallest of problems. I honestly can't get my head round how and why they havent done something similar to what i did in my last job. Madness. 1
TJIT Posted August 30, 2011 Posted August 30, 2011 This looks like just what i was after thank you We use Skeep VNC for remote assistance of the staff machines: Skeep VNC Console - It is just a free, basic VNC tool to remotley control machines, you can also remote onto servers from this colsole as well In the ICT Suites we use LANSchool, each of the teacher machines in the suites have this installed & we have it installed in our office to oversee all the suites at the same time.
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