Ratio of techs to equipment

[alan-d]

800 Students

100+ STAFF

200 Computers for Students

40 Admin Computers

50 Teacher PCs

80 Teacher Laptops

60 Projectors

30 Printers

7 Servers

 

Just two of us FT.

 

Is it just me or does that ratio look wrong?

200 computers for 800 students and 170 computers for 100+ staff.

With the teachers laptops it looks like some staff have use of 2 computers while students have to make do with 1 computer between 4.

 

Just looks odd.

[kevbaz]

we have 1100 students 300 staff

 

approx 800 desktop machines 250 laptops/netbooks 8 servers 60 projectors + smartboards

 

there are 4 of us and two of us support 3 local primaries 2 days a week

[bsherm]

I work in two school systems in upstate NY.

 

I am a full time tech split between two districts.

 

In one of the districts I work in we have 3 full time desktop support techs, (used to have 4), plus my .5 position.

 

12 schools in the district.

 

Equipment:

 

2060 desktops

 

1888 laptops

 

418 printers

 

109 "n-computing pods"

 

That's 4475 pieces of equipment for 3.5 guys - 1278.57 per tech (!!) . . .

[djm968]

Good to here from a tech across the pond! Think there may be one or two techies who a glad they are this side of the pond though! 4475 pieces of kit.... seems a lot to me, but I always complain there are never enough.

[pete]

That's 4475 pieces of equipment for 3.5 guys - 1278.57 per tech (!!) . . .

 

What sort of break/fix timescales are you able to deliver at that ratio?

Edited July 8, 2010 by pete

[bsherm]

Response time & throughput are definitely issues in that environment. We grade calls from low to critical priority, and the critical or higher calls are supposed to be at least contacted within a day, with a proposed completion plan/schedule. Time to completion varies greatly according to the problem at hand. Because our environment is not locked down as tightly as my other school district, viruses & malware can necessitate completely reimaging computers when they become infected. We aim to touch at least five calls a day.

 

This years threat environment has made it particularlly challenging. MS Updates & AV just don't cut it anymore, and we have not had enough time to be proactive about the other threat vectors, (flash, shockwave, java), so it has been a little hectic at times.

 

Did I mention that we are also a mixed Mac/PC environment that allows users to access either platform?

 

Wheeeeeee!! Keeps life interesting!

 

Good thing I LIKE being busy . . . seriously though more staff are needed, I just don't see it anywhere in the plan for now. NYS budget cuts are profound this year and the funny thing is that a smaller department like ours seems to have difficulty gathering the grassroots support needed to expand our personell, (though expanding the scope of responsibilities doesn't seem as difficult).

 

I am just glad to be working . . .

[Busybub]

550-600 students

80ish staff

 

On 3 sites with different AD setups (2 inherited), with a total of:

 

8 photocopiers

8 network printers

13 local printers

152 PCs

6 laptops

32 smart boards

35 projectors

1 plasma

19 servers

3 firewalls

 

2 sites are currently in the middle of server migrations which are chewing up ridiculous amounts of time and presenting all sorts of problems. The fact they are happening at the same time doesn't help

 

Next year I can look forward to adding this:

17 projectors

2 plasmas

3 smart boards

59 PCs

1 photocopier

2 network printers

 

This is in addition to replacing 32 existing computers and rebuilding an ICT room with 28 PCs, and replacing a number of print devices.

 

I'm the only tech *grumble grumble*

[Guest theeldergeek]

I'm the only tech *grumble grumble*

 

Sorry, but with the amount of kit you have, that is just plain ridiculous!

[bsherm]

Opps! I forgot to adjust for spares, out of service, etc..

 

Including desktops, laptops, pods & printers - our actual ratio is 1,089 to 1 . . .

 

Still a mind-blowing number - back to work!!

[browolf]

1600students

250 staff

650 computers inc laptops

30 macs

many printers/whiteboards/projectors.

 

employed we have 1 full-time manager & 4 term-time technicians but when you look at who does what, more bodies doesn't necessarily mean more work gets done.

 

1 less-technical manager

1 desktop technician

1 server admin/R&D

1 helpdesk admin

1 primary school admin

 

primary school admin is out all his time, help desk admin mostly organises and keeps track of things. manager does strategy and planning. leaves 2 technicians to do stuff and that's not enough. however the benefits of a help-desk admin are incredible & revolutionary!

[soapyfish]

450 Desktops

100 laptops

45 IWB's / Projectors

12 Servers,

SAN,

VPN,

Responsibility for stage lights and sound equipment,

 

1 Strategic leader of ICT (me) 1 network manager 0.5 technicians and 1 apprentice.

[jamesfed]

I'd say make sure you put together a good case before you take it to anyone.

So start logging the faults that you come across (theres plenty of tools mentioned on here to do that but I prefer SharePoint).

Also see if you can improve your current system of answering calls again recording your progress as you go along.

After you have put together all your data put together some kind of proposal as to how having an aditional tech would help.

[Butuz]

~1050 students

~100 staff

300 x Desktops

100 x Thin Clients

35 x laptops

50 x Printers

50 x IWB's / Projectors

5 x Servers (VMWare)

2 x SANs

SIMS and Admin Systems

Reprographics Systems

Web Systems

Catering Systems

Library Systems

 

Just little old me as Network Manager!

 

Not good, but it happened!

 

Butuz