robk Posted January 29, 2010 Posted January 29, 2010 Is anyone running the latest software releases from serco, (i.e. the 21st Jan Facility and the 28th Jan eportal)? We are having major problems with the previous release, and would like to know if the new versions are as bad...... I don`t want to beta test the release for serco on our live system with staff after my blood.
pauljonze Posted January 29, 2010 Posted January 29, 2010 We're running the December release and had an issue with the field value labels disappearing from the TERMS table, I vaguely recall there was an issue with the forced closure attendance mark 'Y' (heavily used due to the snowfall?) which this version resolved too.
robk Posted January 29, 2010 Author Posted January 29, 2010 We're running the December release and had an issue with the field value labels disappearing from the TERMS table, I vaguely recall there was an issue with the forced closure attendance mark 'Y' (heavily used due to the snowfall?) which this version resolved too. Thanks pauljonze, do you know which December release your on? There are now three updates to the december release, We are running the second bug fix, but serco have released a new set this week. Having found that our year 11 reports compromised with the current one I don`t want to break it even more. Hence the request has anyone else upgraded yet?
pauljonze Posted January 29, 2010 Posted January 29, 2010 We're on version 09.2.22 (the Dec 14th update), we only moved to it so we could do the return... we don't rush updates and this was done to enable a return to be run.
mrmontymick Posted January 29, 2010 Posted January 29, 2010 We put the 21st Jan Admin and the 28th Jan ePortal on last night. Apart from the normal bodges to get it working again after an upgrade so far it appears to be working ok. Certainly haven't had any screams yet. And yes, we too were having problems with the previoud release, particularly on data entry into ePortal, report fields etc....
pauljonze Posted January 29, 2010 Posted January 29, 2010 Yikes! That's almost Beta testing for Serco
robk Posted January 29, 2010 Author Posted January 29, 2010 We're on version 09.2.22 (the Dec 14th update), we only moved to it so we could do the return... we don't rush updates and this was done to enable a return to be run. Very wise, thats where we are as well. That release has a issue when collecting report data, and we are hitting performance problems with eportal. Serco are dealing with it but I don`t want them to tell me to upgrade and find things are even worse.
mrmontymick Posted January 29, 2010 Posted January 29, 2010 Yikes! That's almost Beta testing for Serco I know what you mean, it wasn't my first choice. I normally don't rush into Serco upgrades as they tend to come back and bite us but we are in reports season and with the number of ePortal issues we needed to do something. I'm keeping all my fingers and toes crossed though....
john Posted January 29, 2010 Posted January 29, 2010 Rob I am doing my upgrade either tonight or tomorrow morning when I go in to open up for a site letting. I did speak to Kieron at Serco Support today and he said that they have not had any re-occurances of the eportal data entry problems reported today for those that have upgraded Admin and Eportal to the latest versions.
adampat84 Posted March 1, 2010 Posted March 1, 2010 Since the updates the eportal seems to collapse during the day.. Serco are looking at it. Its appears it is something to do with reports. As when we are not doing reports eportal is stable.. Staff are out to behead us.. but there is little we can do apart from restarting the services everytime it falls over!! Call was open with this issue in january after we did the updates an it is now march an we are no further forward!!
john Posted March 1, 2010 Posted March 1, 2010 Since the updates the eportal seems to collapse during the day.. Serco are looking at it. Its appears it is something to do with reports. As when we are not doing reports eportal is stable.. Staff are out to behead us.. but there is little we can do apart from restarting the services everytime it falls over!! Call was open with this issue in january after we did the updates an it is now march an we are no further forward!! Have you followed it up with them? If not do so, if you get no joy try talking to your account manager
adampat84 Posted March 1, 2010 Posted March 1, 2010 We have followed it up every day.. and have spoken to the account manager serveral times.. problem with speaking to the account manager is that he is not a techie so doesn't understand the system from a technical point of view.. It is getting very frustrating.. I will say one thing, the guys at serco are trying their best but unfortunatly thats not fixing the problems!!
TYO Posted March 1, 2010 Posted March 1, 2010 Is anyone having problems with cover atm? It seems for to be crashing for some of our users. I havent reported to Serco yet as I wanted to make sure its not a network problem. out of intrest how does everyone's client machine's connect? a local install or network install? Our users currently run the application from a share on the MIS server with their own client files in their home directories on the file server.
john Posted March 1, 2010 Posted March 1, 2010 Is anyone having problems with cover atm? It seems for to be crashing for some of our users. I havent reported to Serco yet as I wanted to make sure its not a network problem. out of intrest how does everyone's client machine's connect? a local install or network install? Our users currently run the application from a share on the MIS server with their own client files in their home directories on the file server. That is how you should run it. Serco is installed on your dedicated server (you should IMHO ALWAYS have a dedicated Serco server for its roles), you then shortcut to the admin.exe on that server on the desktop and give each user client files, these can reside on the documents of that user. You need to make sure that the client files are specified in the shortcut to make sure it picks them up so decide on one place for all users and stick to it. We keep all ours in our mapped documents drives which are always on H: so ours is set to look in H:\clientfiles for them.
round2it Posted March 1, 2010 Posted March 1, 2010 (edited) same here for the client files and a shortcut. saved a lot of work we did an upgrade a couple of weeks ago and all seems to be fine our attendance person said facility was faster. wow i did not expect that. touch wood eportal and facility are running fine. a little test for performance of eportal on one of your workstations install fiddler and monitor all http activity ,log in to eportal on our system eportal can not find a few css files and that slows things down abit does anyone else have this issue. http://www.fiddler2.com/fiddler2/ Edited March 1, 2010 by round2it
michael2k6 Posted March 1, 2010 Posted March 1, 2010 Hi, Just like to say thanks John for your input - and i'd just like to endorse it while i'm here, he's bang on, as per. Mic @ Serco 1
SkywOrca Posted March 3, 2010 Posted March 3, 2010 install fiddler and monitor all http activity ,log in to eportal on our system eportal can not find a few css files and that slows things down abit does anyone else have this issue. Have you tried deleting (or preferably renaming, as you'll need to refer back to a lot of the files in it) the webapps/eportal folder and stopping/restarting the ePORTAL service to get it rebuilt? This is the main tomcat application folder that gets upgraded when you install later versions, but there has long been a problem with the way in which the "maintain settings" option works. The installation should maintain everything that you've been busily tweaking inside eportal after each upgrade, but often as not you'll find that it either loses your own changes or blindly copies the older settings back into the new version. This can mean that newer settings etc. simply aren't available in the new build. It's possible (although I've never really looked into it) that this also applies to the css files, so the delete and rebuild of the webapps/eportal folder might help. If I were you, I'd definitely test this outside of school hours, preferably in the holidays. If it doesn't resolve the css issue then you should probably just stop services, delete your new eportal folder and rename the old one back in. If it does solve the css problem then you have two options, either you can spend time tracking down your xml settings tweaks and reimplement then in the new eportal folder (which can take quite some time, and has the risk that you miss some important settings if you don't keep a written record anywhere), or just copy the contents of the styles folder back into your backup eportal folder, delete the new eportal folder and rename the backup back in again. You might need to take some extra care, though, if you've been implementing any styles tweaks!
john Posted March 3, 2010 Posted March 3, 2010 A pearl from my own Serco systems experience, its very much worth, if you have upgraded e portal time and time and time again to do a full clean uninstall of JUST Eportal from add/remove programs and do a clean install of it. This solved a lot of my stupid little problems and annoyances, fine I also rebuilt my XMLs from scratch, billets customisation etc which was a PITA, Mic @ Serco knows that as I had a rant at him after I was up until about 4am re-tweaking them to meet the layout that my staff prefer but it has made a big difference to our system.
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