PayPals stupid rules

[imiddleton25]

I cant believe it i sold a heavy printer on Ebay for collection only

Buyer live in same town and emailed asking when he could collect

i emailed and told him but had no reply

next think i get a non delivery complaint from paypal

so i try to dispute it but the form on their site has nothing for collect in person.

so i make a complaint against paypal and this is what i get back

 

Within the delivery process PayPal has designated it the sellers'

responsibility to ensure that the item is delivered to the buyer. As the

buyer is requesting the goods it is not possible for them to take

responsibility for this process of delivery.

 

We are therefore in a position where we have to rely on the seller to prove

that the item was not only posted but that it has reached the intended

address of the buyer. This is the only method available to enable an

impartial adjudication in these types of cases. In this instance, if you do

not have a tracking number for this item it is likely you will lose this

case and the Buyer will receive a full refund, unless the buyer confirms

the receipt of the item to us or cancel the claim.

 

so basically you cant have collect in person as an option i did email asking if i sell my car do i have to put a stamp on it and post that.

 

end of rant:evil_twisted:

[Boon72]

i had a similar experience but with a non delivered item, because it wasn't sent recorded delivery and have a tracking number (it was a laptop) it was sent insured though. i ended up out of pocket due to the buyer messing up & me being nice.

 

so i dont use ebay or paypal and will never use them again.

 

ebay even said my rating had to stay affected even though the buyer won 2 auctions but only wanted one, so i accomodated them and relisted it but they gave bad feed back for non receipt on both auctions.

 

the whole process was stupid, they just stay behind the silly rules and say they cant do anything about it.

[pete]

Paypal really need their testicles nailing to the wall. They're acting as a bank without having to comply with any of the banking regulations.

[localzuk]

That's the thing though - no-one has tried taking Paypal to court over their actions. Regardless of the silly rules they make up, there are still strict rules regarding sales of goods, financial services and contracts. I'd be pretty sure if you threatened PayPal with a court case over some of these issues, they'd relent.

[mjs_mjs]

Surely when they bid (under ebay rules) the auction details form a sort of contract btween you and the buyer. If they fail to pick it up when collection is stated as part of a contract, then they have broken that contract and you should report it to ebay (surely?).

[CHR1S]

I have completly refused to use PayPal and eBay now for selling as the recent rule and pay changes have completly shafted the seller!! Maximum Postage charges are a joke and their support system requires you to basically strangle the person on the end of the phone to get them to resolve a dispute which a 4 year old could see was petty!

Requiring 4 months of evidence gathering, a police statement and countless phonecalls to identify where some missing string went (I kid you not!!!) and why I refused to refund £30 to the buyer because of said missing string!!!

[capncrunch]

Surely when they bid (under ebay rules) the auction details form a sort of contract btween you and the buyer. If they fail to pick it up when collection is stated as part of a contract, then they have broken that contract and you should report it to ebay (surely?).

 

Not Just Ebay rules, also in contract law. By paying for the item they have accepted the offer to buy and entered into a binding legal contract and have therefore have accepted any rules or stipulations of the contract.

 

In this case they have agreed to collect in person (screw what paypal sais about the sellers responsibility), and in failing to do so despite your best intentions they are in breach of contract.

 

It's the buyers loss, you have told him where and when to collect you have made it as easy as possible. It is not in your interest to post or deliver it as it is not a suitable substitute or of equal benefit to you as it would be at your own cost. Get legal on paypal, the last time i checked they were not above the law.