laserblazer Posted June 3, 2009 Posted June 3, 2009 A PSU has died on one of our new systems. Anyone know what the number is to report it and get it changed out. I don't exactly need an engineer to come out!
LeMarchand Posted June 3, 2009 Posted June 3, 2009 I always find it less stressful to use their online support option. Unless you really enjoy explaining that it is a PSU fault, so there is no point in reinstalling your OS... 1
CommodoreS Posted June 3, 2009 Posted June 3, 2009 HP - Contact HP You might also have to have an engineer replace it (rather than DIY) as it is related to power - not sure about HP, but I know other companies also have to run a PAT test after they have replaced a PSU. 1
BaccyNet Posted June 4, 2009 Posted June 4, 2009 I've always found the Support Case Manager on the IT Resource Centre section of their website to be very useful. It gives you the option to raise a support request for a serial number and indicate if you only want parts. Done this a couple of times recently for system boards:) HP ITRC Linky 1
Pete77 Posted June 4, 2009 Posted June 4, 2009 If the PSU is a Hot Swap PSU, you can pull the PSU out and you need the part no. which should also be the replacement no. in the format of 000000-000. Or ring the company or LEA who supplied the Server/PC and give serial no. of the unit and they can advise the PSU required. pete 1
laserblazer Posted June 5, 2009 Author Posted June 5, 2009 Thanks guys, I was PM'd the HP number in response to my post. I phoned them at 3:30pm on Wednesday, explained that I had swapped the psu and the computer was working which they accepted. Within 10 minutes I had an email with the case number. By 5pm I had an email saying it had been shipped and I received it at lunchtime yesterday - from Germany. I'm impressed. Sod's Law, I didn't need it in any hurry as I had a spare. Probably would have been a week if it was needed. If the PSU is a Hot Swap PSU, you can pull the PSU out and you need the part no. which should also be the replacement no. in the format of 000000-000. Or ring the company or LEA who supplied the Server/PC and give serial no. of the unit and they can advise the PSU required. pete It's a separate psu. I initially contacted our supplier who promised to get straight back to me. I'm still waiting!!!
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