CommodoreS

Oktopus is an alternative too. It can import smart notebook files. https://qwizdomoktopus.com/about/

I also had this issue. I have deployed an older build and hoping that WSUS which now has a new Microsoft Edge product beneath Windows will update it to the latest version.

There has been an issue related to a Smart Notebook plugin inside Adobe Reader (related to Smart Ink as far as I can tell), so some users have been printing using built in Chrome viewers. I know Adobe Reader is the ideal solution, but still annoying that printing from Chrome is doing this.

Looking more into this it looks like an issue with requiring the latest windows updates (which the test PC did not have) for the latest version. Using an older build of Edge has worked.

I have downloaded the latest stable version 83 of edge chromium from https://www.microsoft.com/en-us/edge/business/download and have set AD to deploy the MSI file in the normal way. It is failing to deploy and I am getting a 1603 error in event viewer. Does anyone know how to deploy this?

The staff have found a problem where if they print PDF files in Chrome, it is causing the network print queue to lock up on that print job and stop other print jobs as a result. It seems to happen on large documents. Has anyone else come across this before?

I have some machines where Adobe Reader DC is taking a long time to load. (1-2 Mins) After looking in to this more, it is being caused by SMARTPlugin.api inside C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins Either by removing this file or disabling protected mode at startup solves the problem. Has anyone else come across this before and have a solution? Does anyone know how removing this plugin affects using Smart Notebook?

Since moving to Server 2019 the shared printer seems to frequently be getting stuck on print jobs. The most up to date correct drivers are being used. Going direct in the driver to the printer from the machine does not cause any problems, so seems to be an issue that is somehow Server 2019 related. Likewise the same printer never had any problems on the previous server. I also spent a long time with the photocopier company (printer is a leased photocopier) and went through all settings which they confirmed are all correct. A few changes were made but it is still happening. Trying to find a pattern it mostly seems to happen when printing image files. The only way to get it going again is to delete the jobs and restart the spooler service. Has anyone else come across this problem on Server 2019 recently?

I am not asking for freephone number. Just a normal local rate number, which will cost the company nothing. The issue is 0845 phone numbers cost a fortune from mobile phones and I have no mobile credit to call a 0845 number on giffgaff or access to a landline, which would also cost extra money anyway. I am highly insulted that you are referring to me as stupid. So many times there are issues where things do not work how they should, not covered by standard documentation, or additional documentation and sometimes have no clear documentation at all. In this case the issue is relating to a service (not software) that has been paid for, regarding something that can only be changed on their side, by them to make it work. Even if the service had a manual (which is does not) no amount of reading it would help when I am unable to change these settings myself, and only they can do it at their end. Likewise if the service stops working or has an issue, they would need to be contacted as it is likely there is nothing I can do to fix it due to it being an issue on their side. If this is not customer service, I do not know what is.

Thanks. Did check there but wondered if there was a direct number as I know switch boards do not like you going through them. I would be interested to know how they are getting away with this still, as I mentioned I thought it was not allowed any more.

Does anyone have a non 0845 number for RM Support? I thought these were made illegal for customer support years back? https://www.callcentrehelper.com/the-end-for-0845-numbers-63370.htm

I have been trying to find the details of what products and systems the 2UJ-00011 OVS licence covers. I can't find any terms and conditions or detailed description anywhere though, and the part number gives a generic description. As far as I am aware it just covers: Windows 10 Pro MS Office 2019 (or earlier) On any machine connected to the network at the school. From what I remember, it does not cover any non-networked stand-alone machines (Staff and students own machines), so checking what the best options are for those at this time.

Most certainly a fault with the screens. I very much doubt you will get anywhere with this one with Sahara if the warranty on your boards has expired, bar taking legal action against them claiming the items were not fit for purpose: https://www.which.co.uk/consumer-rights/advice/what-do-i-do-if-i-have-a-faulty-product - Is that what you had in mind? You are probably better of just replacing them with a different brand, and not recommending or using them again. Sahara has also started charging customers for Windows 10 touch screen drivers for out of warranty boards. You get what you pay for, and worth spending a bit more on something more reliable.

Seems like there is also a MSP file, and GPO does not support MSP. Now to create a Batch File to deploy the additional MSP as well.

I have downloaded the latest Adobe Reader DC distribution version and extracted the MSI file. Upon deploying it is saying its the 2015 release and version 2015.007.20033 which seems a bit old. Checking manually for an update, there is an update and it has updated it to version 2015.023.20070 Is there a way to deploy an MSI through GPO for the very latest version?

Any more information on how to connect the tennant in PS would be appreciated, like an real life example. We are not using exchange, and only using web based Office 365. I am guessing MsolCompanySettings needs to be replaced with something else (so it knows what customer to enable), but where would that be found?

We also have had this phantom touch issue with three screens bought at the same time (also thinking faulty batch), which only came with three year warranty which can not be extended. When I spoke to support they told me this was a well known common issue and also suggested fixed failed which makes me think its a faulty component in a faulty batch. The price for repair was more than the cost of replacement screens (with no guarantee they will fail again in the future, costing more), so we have decided to replace the screens with Smart and will not be buying or recommending Sahara Clevertouch again. They may be cheaper, but do not work out cheap if they fail just after three years and need replacing.

Just a word of warning - If you have a Sahara Clevertouch board that is out of warranty (they only come with 3 years and you can not extend the warranty!), the company now wants £60 per machine for windows 10 touch drivers to make the touch work again in Windows 10. If you have a lot of boards, or machines using the boards this can be quite expensive.

Please see: http://www.edugeek.net/forums/cloud-services/190626-office-365-a1-plus-faculty-licences-missing.html I have tried to get Office A1 Plus licences added, and after speaking to Microsoft Office 365 support they refused to add them, despite being a school and meeting the requirements.

As part of the OVS agreement (Office 2019, Windows 10 and CAL), should we be getting these licences in Office 365 too? Office 365 ProPlus for Students and Office 365 ProPlus for faculty Or do these need to be purchased in addition to the OVS licence.

Possibly also unrelated but we had a problem with the Segoe UI font in windows becoming corrupt after a recent update. Replacing it from a working PC resolved the issue.

Our SIMS server has an extra backup script that I guess Capita placed on it. This runs as a scheduled task but also has the following line: SQLCMD -SLocalhost\SIMS2016 -E -Q"exec sims.sims.db_p_transfer_login" And a similar one for FMS. Can anyone tell me what this command does and what it backs up?

Good question. Perhaps just updating the AUP will be sufficient, but is there anything anyone would add to that to reinforce usage of RDS specifically. Security concerns are the main thing that comes to mind at at the moment.

We have just set up RDS and would like to get staff to sign a disclaimer before using it. I am struggling to find any templates we can use to base this of. Does anyone know where I can find one or has one they could post?

Using our old MDM it displayed a list of classes and usernames where users just clicked on their class name and user name. We have moved to Mosyle and it does not do this and is asking for the Apple ID instead. Is this right or is there a way to to change it to make it easier for the children to log on to the shared iPads?