Sivadam Posted July 17, 2009 Posted July 17, 2009 (edited) The August Release also allows you to input Data for Qualifications with no basedata so that it can be included in the PI Data report. If you have time that is! One wonders why there are complaints re errors on Exams Organiser if Cases are not raised with SupportNet ....... Strange ........... Edited July 17, 2009 by Sivadam
pjohnstone Posted July 19, 2009 Posted July 19, 2009 We have also got the same issue, and if I remember correctly it only started for us this year. Our two exams machines have all MS updates, plus dotNet etc. Again, only work round is to reinstall. Lucky it’s only two machines.
Sylv3r Posted July 19, 2009 Posted July 19, 2009 As has been pointed out, we get this here and its deffintly a permissions thing. The exam officer gets the error message, an administrator logs in and the exams organiser works fine. The administrator logs off and when the exam officer logs back on everything is fine.
kennysarmy Posted August 16, 2013 Posted August 16, 2013 Same problem here on Exams PC after summer upgrade...
matt40k Posted August 16, 2013 Posted August 16, 2013 Not sure its the same... being 4 years ago!! Is the machine XP or Win7? Does the user have local admin rights? Or are you using SOLUS3?
jdwaugh Posted July 9, 2015 Posted July 9, 2015 Did anyone ever get to the bottom of this exams issue. I have had a school having this happen since 2009 and the IT guy at the school is getting really frustrated. The response I have had from Capita is that it is an Environmental issue but I am not convinced as if we run simsapplicationsetups on each workstation the Exams module then works. As this is a very large grammar school this really is not practical. Any help gratefully received.
kennysarmy Posted July 9, 2015 Posted July 9, 2015 (edited) Did anyone ever get to the bottom of this exams issue. I have had a school having this happen since 2009 and the IT guy at the school is getting really frustrated. The response I have had from Capita is that it is an Environmental issue but I am not convinced as if we run simsapplicationsetups on each workstation the Exams module then works. As this is a very large grammar school this really is not practical. Any help gratefully received. We were also told it's an ENVIRONMENTAL issue !!! Which to me means, we can't be bothered to fix it so will tell you it's only an issue you are having.... @PhilNeal Edited July 9, 2015 by kennysarmy
PhilNeal Posted July 9, 2015 Posted July 9, 2015 @kennysarmy - this is not so - if we could reproduce it we'd fix it and indeed have through SOLUS3.
kennysarmy Posted July 9, 2015 Posted July 9, 2015 @kennysarmy - this is not so - if we could reproduce it we'd fix it and indeed have through SOLUS3. It's been happening in quite a few schools judging by the posts in this thread, how many of these have your engineers visited or requested information about the network or server/client setups to try to get to the bottom of it? SOLUS 3 is not an option for everyone....I'm still waiting on our LEA to roll it out to us....
PhilNeal Posted July 9, 2015 Posted July 9, 2015 @kennysarmy - we've spent ages trying to reproduce it and can't unless Exams is left open. If it happens in a school we have to be able to reproduce it otherwise we can't fix it. We added ensuring Exams is closed into SOLUS3 (not possible in 2) to deal with this specific problem. The last release that SOLUS2 can be used for is Spring 2016!!
DMcCoy Posted July 9, 2015 Posted July 9, 2015 I never had any problem reproducing the issue year after year, image after image. Install SIMs on base image as administrator, run simsperm.bat, add staff group (standard users on machine) with it. Update sims as one of those users (still not an administrator on the machine). Exams is now broken. Not tried it for a few years however (changed job), not that Solus 3 has been vast amounts of fun either.
kennysarmy Posted July 10, 2015 Posted July 10, 2015 Thought I was on to something with the simsperm64 bit version which part of the code states: if "%ALLUSERSPROFILE%" == "" goto :skip_simsapps SubInAcl /FILE "%ALLUSERSPROFILE%\Start Menu\Programs\SIMS Applications\*.*" /GRANT=%1=F SubInAcl /FILE "%ALLUSERSPROFILE%\Start Menu\Programs\SIMS Applications" /GRANT=%1=F SubInAcl /SUBDIRECTORIES "%ALLUSERSPROFILE%\Start Menu\Programs\SIMS Applications\*.*" /GRANT=%1=F SubInAcl /SUBDIRECTORIES "%ALLUSERSPROFILE%\Start Menu\Programs\SIMS Applications" /GRANT=%1=F goto :after_profile_warning Should this not read?? if "%ALLUSERSPROFILE%" == "" goto :skip_simsapps SubInAcl /FILE "%ALLUSERSPROFILE%\Microsoft\Windows\Start Menu\Programs\SIMS Applications\*.*" /GRANT=%1=F SubInAcl /FILE "%ALLUSERSPROFILE%\Microsoft\Windows\Start Menu\Programs\SIMS Applications" /GRANT=%1=F SubInAcl /SUBDIRECTORIES "%ALLUSERSPROFILE%\Microsoft\Windows\Start Menu\Programs\SIMS Applications\*.*" /GRANT=%1=F SubInAcl /SUBDIRECTORIES "%ALLUSERSPROFILE%\Microsoft\Windows\Start Menu\Programs\SIMS Applications" /GRANT=%1=F goto :after_profile_warning Anyway I tested on a PC that had not yet been upgraded by a teacher logging on to SIMS.net and it still gave the automation error.
kennysarmy Posted July 10, 2015 Posted July 10, 2015 @kennysarmy - we've spent ages trying to reproduce it and can't unless Exams is left open. If it happens in a school we have to be able to reproduce it otherwise we can't fix it. We added ensuring Exams is closed into SOLUS3 (not possible in 2) to deal with this specific problem. The last release that SOLUS2 can be used for is Spring 2016!! @PhilNeal Can you advise if there are any logs kept to show who opens and closes the exams module - wondering if there is a way we can prove or you can prove that someone either was not or was IN the exams module when we ran the upgrade on the Server.
kennysarmy Posted July 10, 2015 Posted July 10, 2015 @PhilNeal Can you advise if there are any logs kept to show who opens and closes the exams module - wondering if there is a way we can prove or you can prove that someone either was not or was IN the exams module when we ran the upgrade on the Server. Come to think of it - why is it if an ADMIN runs SIMS.net for the first time after the server is upgraded the PC's are fine and exams module works as expected? I thought the whole point of simsperm was to give the user the rights to do the upgrade without needing to be an admin.....Capita - have you missed something? Does Simsperm not give a necessary right somewhere?
DMcCoy Posted July 10, 2015 Posted July 10, 2015 Come to think of it - why is it if an ADMIN runs SIMS.net for the first time after the server is upgraded the PC's are fine and exams module works as expected? I thought the whole point of simsperm was to give the user the rights to do the upgrade without needing to be an admin.....Capita - have you missed something? Does Simsperm not give a necessary right somewhere? From what I remember the issue was with HKCR and some component entries not being updated.
matt40k Posted July 10, 2015 Posted July 10, 2015 From what I remember the issue was with HKCR and some component entries not being updated. Yup. It's because Exams (and other legacy apps) need to register COM components, which means they need access to HKEY_CLASSES_ROOT\TypeLib. So you've basically got to give your Exams officer local admin rights or use SOLUS3. I won't say what I'd do, because your LA will prob come and lynch me and I'm starting to sound like a broken record but that IS the fix. Give your Exams officer local admin rights or use SOLUS3.
kennysarmy Posted July 10, 2015 Posted July 10, 2015 Yup. It's because Exams (and other legacy apps) need to register COM components, which means they need access to HKEY_CLASSES_ROOT\TypeLib. So you've basically got to give your Exams officer local admin rights or use SOLUS3. I won't say what I'd do, because your LA will prob come and lynch me and I'm starting to sound like a broken record but that IS the fix. Give your Exams officer local admin rights or use SOLUS3. We have a number of people who use the exam module and they don't always work on the same PC Funny, you make it sound like an issue Capita should be aware of as they say they can only re-create the issue if the user keeps the exam module open when the server upgrade is applied....weird...
kennysarmy Posted July 10, 2015 Posted July 10, 2015 Yup. It's because Exams (and other legacy apps) need to register COM components, which means they need access to HKEY_CLASSES_ROOT\TypeLib. So you've basically got to give your Exams officer local admin rights or use SOLUS3. I won't say what I'd do, because your LA will prob come and lynch me and I'm starting to sound like a broken record but that IS the fix. Give your Exams officer local admin rights or use SOLUS3. SIMSPERM64 does give full permission to this key though? SubInAcl /KEYREG HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib /GRANT=%1
matt40k Posted July 10, 2015 Posted July 10, 2015 Funny, you make it sound like an issue Capita should be aware of as they say they can only re-create the issue if the user keeps the exam module open when the server upgrade is applied....weird... Why would you waste resources fixing an issue you've already fix however? We know it works on S3 SIMSPERM64 does give full permission to this key though? SubInAcl /KEYREG HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib /GRANT=%1 SIMSPERM64? Seriously? That's a thing? A more helpful response, have you thought about creating a AD group called "local admin rights" then adding it to the clients administrators group?
kennysarmy Posted July 10, 2015 Posted July 10, 2015 Why would you waste resources fixing an issue you've already fix however? We know it works on S3 SIMSPERM64? Seriously? That's a thing? A more helpful response, have you thought about creating a AD group called "local admin rights" then adding it to the clients administrators group? What if I do give my users who need local admin rights....admin rights....but another user logs in to the staffroom PC's to use SIMS.net and the upgrade gets kicked off and they then log in to sims.net and all seems fine...won't it still have broken the exams module when the user with local admin rights sits down to use it..... and yes SIMSPERM64 is a thing - a thing we have to run post every SIMS.net install on our workstations.... and no we can't use SOLUS 3 as our local LEA has been working on rolling it out for over a year and it's still not got to us.....so we've been stuck on SOLUS 2 for years and have been suffering with the issue of automation error since 2008! Every sims upgrade we have to visit a whole load of PC's and manually update them......and it's a PITA
SouthCoastSaint Posted April 29, 2016 Posted April 29, 2016 Spring upgrade applied yesterday. I saw the Solus3 notification pop up and the upgrade go through. I was NOT in Sims at all. Today on attempting to log in to exams, I see the automation error. I can't believe it's still happening!
SouthCoastSaint Posted April 29, 2016 Posted April 29, 2016 Just searched for the error on Supportnet, and my old case comes up - in May 2014 this occurred using Solus3 and I tried to let Capita know then... Automation error when opening exams "Sims has been redeployed via Solus 3 and I still can't access Exams. Activities Created: 07/05/2014 09:10:47 by CRM SupportNet Integration Service Capita Incident Reference: 1405-1301672 Hi Sally, Thank you for your query. When you re-deploy via SOLUS, please ensure that Exams Organiser and SIMS.net are closed. It won't work if they're both open on the affected workstation(s) when you re-deploy."
kennysarmy Posted April 29, 2016 Posted April 29, 2016 Spring upgrade applied yesterday. I saw the Solus3 notification pop up and the upgrade go through. I was NOT in Sims at all. Today on attempting to log in to exams, I see the automation error. I can't believe it's still happening! I can believe it!
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now