pjohnstone

10/10 - Bacon saved!!! Many thanks. You were absolutly right, although these "phantom" duplicates were not showing in the Pastoral Structure it was indeed the problem. All now fixed, the office staff just need to fill in Registration \ Lessons from the paper copies for yesterday & this morning. We just went through the motions of "Reuse old registration groups" this produces a new one of same name, remove the origional (moving any "members" to new one) adjust any incorrect Registration Tutors names, save and all was fine again. Cheers, Peter

Thanks for your quick reply. This KB article dosn't seem to apply as these incorrect reg groups are not showing up in the Pastoral Structure. The problem seems to be worse than first thought - Some teachers can see reg groups and lessons in lesson monitor, some can see only lessons not AM\PM registration and some can't see either! We can't see any common thread and as yet have had no reply from Capita so we are a bit stuck at the moment as we don't want to play about and possibly make things worse. Kind regards, Peter

Does anyone have any suggestions while we are waiting for a Web Support reply? Problem has occurred after end of year promotion. In Student Details all the Registration Groups now have a [1] after correct group. e.g. Should be 9FM but is showing as 9FM [1] which does not exist. This has happened to all our Registration Groups throughout all the years. The correct registration Groups are showing in the drop down box However a none existent extra 9FM [1] etc is at the bottom of the drop down box As soon as you move the cursor away from 9FM [1] it turns red Once the pupil is placed in the correct Registration Group the none existent 9FM [1] disappears from the drop down box. In Lesson Monitor the normal lesson registers are showing OK and can be taken, it is only the AM & PM Registrations which do not contain any pupils. This happened yesterday (staff day) and the office staff went through all the pupils individually and changed the Registration Group to the correct one. This morning they are all back to none existent ones i.e. they have a [1] added after the correct Registration Group. Any comments (not rude ones) welcome! Peter

We have also got the same issue, and if I remember correctly it only started for us this year. Our two exams machines have all MS updates, plus dotNet etc. Again, only work round is to reinstall. Lucky it’s only two machines.

I think this may help: http://www.eiskent.co.uk/SIMSQuickReference/SIMSHelpSheets/How%20to%20Design%20a%20Word%20Mailmerge%20Report%20Output.pdf Regards, PJ