wesleyw Posted May 17, 2006 Posted May 17, 2006 Can anyone suggest a Helpdesk based online system that uses PH and MySQL? We use Liberum currently which to be honest is a fantastic free program but we will be moving away from the IIS based web pages soon and I just wondered is anyone knew of a system that could run on Linux/Unix? Thanks Wes
Geoff Posted May 17, 2006 Posted May 17, 2006 Same. (except it's broken atm as the harddrive in the machine it runs on expired).
Geoff Posted May 17, 2006 Posted May 17, 2006 Newish Dell server. Its a Maxtor SATA drive though. Bloody useless, I've had loads break. Avoid them.
wesleyw Posted May 17, 2006 Author Posted May 17, 2006 We've just had a bunch of new Dell servers and a powervault thankfully all SCSI. Wes
CyberNerd Posted May 17, 2006 Posted May 17, 2006 requesttracker is OSS perl/Mysql, very flexible email/web-based. http://www.bestpractical.com/rt/
Geoff Posted May 17, 2006 Posted May 17, 2006 don't like perl based sites. They are slow and eat huge chunks of ram.
plexer Posted May 17, 2006 Posted May 17, 2006 Buy more ram it's cheap. I'm using RT and I really like it. Ben
Ric_ Posted May 17, 2006 Posted May 17, 2006 One||Zero for me too. Please use the search function as there are several threads discussing helpdesks!
budgester Posted May 17, 2006 Posted May 17, 2006 http://irm.stackworks.net PHP mysql It rocks, (or course i'd say that as I'm the project manager of it.) Regards Budgester
Ric_ Posted May 17, 2006 Posted May 17, 2006 @budgester: I like IRM and IRM2 promises to be superb. When IRM2 comes along I will probably adopt that. IRM currently doesn't work like I want it to though.
budgester Posted May 17, 2006 Posted May 17, 2006 IRM is currently the only version being worked on and the version numbering is nearing 2 now :-) There is a guy in America working a manual at the moment which is begining to look really good. We have added devices to IRM so now you can track all them pesky projectors and cameras on your asset inventory. Next up is gonna be added a link into OCSinventory so that we can find out all the hardware details and installed software on every machine on your network. IRM2 has been killed, in fact it never really got passed the initial framework buildup. I'm interested in which parts you don't like about IRM, I'll look into any suggestions you have and try and get them in the next version. Regards Budgester
Ric_ Posted May 17, 2006 Posted May 17, 2006 @beudgester: I will have to look back into it as I cannot remember at the moment.
Norphy Posted May 17, 2006 Posted May 17, 2006 Branded DDR2 is not cheap. 1GB Crucial PC2-4200 ECC Registered DDR 2 Not as cheap as regular stuff admittedly and not the fastest stuff in the world either. However £80 ain't that much and it should work in any DDR2 loving server. If you don't like Crucial, Probrand do a Kingston equivlient for £73. Of course once you start going to 2GB modules, then you're talking telephone numbers
Geoff Posted May 18, 2006 Posted May 18, 2006 Nah ah. Can't do that. Dell server still under support. I have to buy Dell branded memory from Dell otherwise I invalidate said support.
john Posted May 18, 2006 Posted May 18, 2006 They cannot legally hold you to that, its like the "You bought a new MK5 Golf from SKF in Manchester and you must let us service it or else your warranty is stuffed" you are now not forced to get it serviced by the Main Dealer, it has to be traceable to show it was fully serviced to the manufacturer's specs etc. so using Crucial RAM is fine. Also, you can remove it when the Dell tech comes to fix it, and if they say its decreased, you took it from its brother server and returned it as you were testing
Sylv3r Posted May 18, 2006 Posted May 18, 2006 We have just setup http://www.kayako.com up to now it seems very promising. Just gotta try and persuade the staff to start using it.
NetworkGeezer Posted May 18, 2006 Posted May 18, 2006 We have just setup http://www.kayako.com, up to now it seems very promising. Just gotta try and persuade the staff to start using it. Remove the comma from the URL or the link won't work. BTW Kayako has come up on a number of security sites.
plexer Posted May 18, 2006 Posted May 18, 2006 I just bought some compatible branded memory to upgrade one of my HP servers and it doesn't affect my warranty. Ben
Sylv3r Posted May 18, 2006 Posted May 18, 2006 We have just setup http://www.kayako.com, up to now it seems very promising. Just gotta try and persuade the staff to start using it. Remove the comma from the URL or the link won't work. BTW Kayako has come up on a number of security sites. Comma has been removed, thanks for the heads up re: Kayako. I'll see if I can find anything.
Gatt Posted May 21, 2006 Posted May 21, 2006 Trying to set One||Zero up, but getting lost with Task Groups and Task Categories.. Can someone show me how they've set theirs up?
Ric_ Posted May 22, 2006 Posted May 22, 2006 I have groups for Software, Hardware and Network. My categories are then Curriculum, Admin, NEDAP and Requests. The only reason for having the categories is for reporting (as far as I can see).
ConTheITGuy Posted May 25, 2006 Posted May 25, 2006 Is it possible to download one||zero without paying to become a member? The site seems to say yes but then doesn't offer a simple explaination how... Anyone able to help? Andy
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