Web-Help-Desk-Software Posted November 26, 2008 Posted November 26, 2008 Help Has Arrived. On a trial basis, Web Help Desk is offering a Free Edition of it's award winning help desk software for Educational Institutions. Higher Education Customer List Lower School Customer List This Free Help Desk Software is web-based to all end-users, feature rich, intuitive, and creates instant productivity. Web Help Desk installers are available for Windows, Mac OS X, Linux, and Unix. http://www.webhelpdesk.com/images/Windows_logo_35px.png http://www.webhelpdesk.com/images/MacOSX_Universal_35px.gif http://www.webhelpdesk.com/images/Linux-Tux_35px.png Free Help Desk Software for the Americas and Australia. Free Help Desk Software for Europe, Asia, and Africa. Free help desk software features include: - Self Service and Ticket Submission Portal - E-Mail to Ticket Conversion - Knowledge Base - Internal and External - 2-Way E-Mail Communications - SLA E-Mail Alerts and Reminders - LDAP and AD Integration - Run Help Desk Performance Reports - No Trial Period or Expiration Date - Software Completely Free From Ads - Unrestricted Lite Edition Functionality - Free Software Upgrades for One Year Enjoy! * We are interested in becoming a sponsor to edugeek.net but are having a challenge contacting some.
kmount Posted November 26, 2008 Posted November 26, 2008 We'll give it a go and come back to you. As for Edugeek sponsorship, I guess you've tried the Contact Form?
Geoff Posted November 26, 2008 Posted November 26, 2008 Free Help Desk Software for the Americas and Australia. Free Help Desk Software for Europe, Asia, and Africa Why two versions?
stratisphere Posted November 26, 2008 Posted November 26, 2008 Any chance we can change the mac theme? (Note: i've only looked at the online demo, so if it's possible to change the theme in the free version then disregard this comment! )
Web-Help-Desk-Software Posted November 26, 2008 Author Posted November 26, 2008 Why two versions? They are the same versions. The links go to two different localized distributors for better localized support and attention
skawarrior Posted November 26, 2008 Posted November 26, 2008 looks interesting, I'll give it a go when I get some free time to set it up
contink Posted November 26, 2008 Posted November 26, 2008 Ok... question for you.. What would I be looking at if I wanted to install this for a set of schools given that I'm a third party self-employed tech? Would I still be covered by the license or would I need to pay something? Also, are schools going to be expected to pay in the future? If so, when? Cheers...
whd_guy Posted November 26, 2008 Posted November 26, 2008 This free 1 Tech lite edition allows you to support as many clients as you need as long as you only require 1 Technician to support them. So you can use this across any number of schools! You only pay for the software if you need more than 1 Tech, and even then the pricing is very reasonable. There are two editions - Lite and Pro depending on what feature set you need. This free edition uses the Lite functionality. As for Schools buying the Lite/Pro software, if they require more than 1 Tech there are some great educational discounts available!
HodgeHi Posted November 26, 2008 Posted November 26, 2008 I've just downloaded and installed this. It says 30 days remaining in trial period at the login screen. I downloaded from the page the registration sends you. What gives? When i log in, at the top of the screen is lite and pro with 30 days remaining in trial period next to them. What do i do now? Is it going to expire. I have looked for the free download but cannot find it anywhere on your site. I followed the link in the first post and then clicked on the big FREE image on your site.
Web-Help-Desk-Software Posted November 26, 2008 Author Posted November 26, 2008 I've just downloaded and installed this. It says 30 days remaining in trial period at the login screen. I downloaded from the page the registration sends you. What gives? When i log in, at the top of the screen is lite and pro with 30 days remaining in trial period next to them. What do i do now? Is it going to expire. I have looked for the free download but cannot find it anywhere on your site. I followed the link in the first post and then clicked on the big FREE image on your site. You will receive a non-expiring license key for the free edition typically within a business day or two via the email address you submitted. Once inputted into the help desk software, the 30 day bit and Pro to Lite switch will be sorted.
Gatt Posted November 27, 2008 Posted November 27, 2008 Playing with this now - looking good.. In fact it looks cleaner and more indepth than our current system..
Web-Help-Desk-Software Posted November 30, 2008 Author Posted November 30, 2008 This Free Help Desk Software is web-based to all end-users, feature rich, intuitive, and creates instant productivity. Web Help Desk installers are available for Windows, Mac OS X, Linux, and Unix. http://www.webhelpdesk.com/images/Windows_logo_35px.png http://www.webhelpdesk.com/images/MacOSX_Universal_35px.gif http://www.webhelpdesk.com/images/Linux-Tux_35px.png Free Help Desk Software for the Americas and Australia. Free Help Desk Software for Europe, Asia, and Africa. All, As you may or may not know, this Free Help Desk Software Edition grants a full year of software updates. Web Help Desk is actively developed and feature enhancements are added quite frequently, as you will see in the version log at: Web help desk software updates Since the original posting in this thread, Web Help Desk has released a new update version (v9.1.12). Feel free to update your current version and see just how easy it is. The version log page is an RSS page that we encourage subscription, so that you may stay abreast of the latest version: RSS Feed Link Enjoy and feel free to continue comments on the solution. Our endusers are our most valued assets.
featured_spectre Posted December 1, 2008 Posted December 1, 2008 it looks good, so far so good but just waiting for the CDKey now. hopefully the staff will use this from now on!
Gatt Posted December 1, 2008 Posted December 1, 2008 Another quick query about the licenses - Do we need to renew the licences each year or just the maintenance subscription?
Web-Help-Desk-Software Posted December 1, 2008 Author Posted December 1, 2008 What happens after the first year? During the first year, you may update your software as frequent as versions are released. After the first year, your help desk software will run just fine. It will not shut down. You just won't be able to install any new versions. But again, your help desk software will continue to run just fine!
contink Posted December 1, 2008 Posted December 1, 2008 Ok... what about security updates... Will those be free or not? I ask because this is a web based system we're talking about here and I would never suggest that anyone run a potentially insecure system if patches and security updates are only being provided to "current" customers. From a coder/supplier perspective, you also have to question whether a free security model is a good idea either as you end up with a major versioning nightmare with branches all over the place to maintain. Just a thought as a PHP coder of old who's faced the same issues and come away with a headache.
plexer Posted December 1, 2008 Posted December 1, 2008 Hmmm well that sucks so it's basically a demo of the system unless you pay for it after the first year. What is the price after the first year then? I didn't delete this as spam originally as it was a free system and looked like a good idea but now I'm not sure. Ben
Web-Help-Desk-Software Posted December 1, 2008 Author Posted December 1, 2008 Another quick query about the licenses - Do we need to renew the licences each year or just the maintenance subscription? The Free Edition (with full Lite Edition functionality) requires no fees whatsoever. If you require more help desk staff logins, would prefer technical support, and/or would like to utilize all of the features in the PRO Edition; there are a number of options: Lite Edition or PRO Edition: (1) Server License (installed on a server in-house to your organisation) (2) SaaS hosted help desk software plans (installed off-site to our organisation) Server License - One-time license fee (never pay again) + Nominal annual maintenance (for version upgrades and unlimited tech support) SaaS Hosted Plan - Annual fee; same fee each year (included automatic version upgrades and unlimited tech support) Fees are based solely on the Edition and the number of named help desk technician logins...no modules to buy, no nodes, no number of assets, and endusers are always unlimited! I'm sure the next question will be "so, how much for Lite or Pro?" With this difference between editions, server license vs. SaaS, tech login tier price points, variations in currency exchange rates (which we try our best to accommodate); any blanket statement on pricing would be a challenge and not representative of the options available; especially within such a multi-national forum. Get your pricing questions answered fast and exact, with a formal quotation(s) Help desk software pricing for Europe, Asia, and Africa. Help desk software pricing for the Americas and Australia. We can mention that you will be hard pressed to find a more cost effective solution on the market with this feature set. The learning curve on the solution is near flat and the ROI will be measurable in weeks to a few months; not years.
Web-Help-Desk-Software Posted December 1, 2008 Author Posted December 1, 2008 (edited) Hmmm well that sucks so it's basically a demo of the system unless you pay for it after the first year. What is the price after the first year then? Not quite correct. The Free Edition is free and will run indefinitely! You do NOT have to pay for it after the first year. Edited December 1, 2008 by Web-Help-Desk-Software spelling correction
OutToLunch Posted December 1, 2008 Posted December 1, 2008 (edited) Hmmm well that sucks so it's basically a demo of the system unless you pay for it after the first year. That's a bit harsh - there's plenty of other immensely useful freeware apps that are long abandoned or have an indefinite use shareware period. If you're using the helpdesk for internal use only, find it useful immediately and don't want/need new features, or have no security issues with fiddly users, I can't see why no free updates after a year would be an issue... If it works out of the box for me I'll happily use it long past the point it's still supported. Edited December 1, 2008 by OutToLunch
jamin100 Posted December 1, 2008 Posted December 1, 2008 Im just installing it now. Gonna see how it goes.. There's only 1 problem that i can see so far . . . Getting the staff to use it!
Web-Help-Desk-Software Posted December 1, 2008 Author Posted December 1, 2008 FYI - The latest version 9.1.12 requires no license key to become the Free Edition. It will auto-convert to the perpetual Free Edition after the 30 day run. The websites haven't been updated with this news yet. You heard it here first! Enjoy!
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