Copilot Chat Image Generation Issue

[MYK-IT]

Just wondering if anyone else is currently unable to use image generation using Microsoft Copilot Chat? Image Generation is enabled for our Tenant, but keep getting:

 

Quote

Sorry, the image generation service is currently experiencing unusually high demand and your request can't be completed. Please try again shortly.

 

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Sorry, I couldn't generate the image right now due to a temporary image generation service issue.

 

And there doesn't appear to be a status page to check for this either.

 

Thanks,

[E_G_R2]

I often get this first thing in the day but later on it seems OK.  Could be a East Coast/West Coast USA thing?

[Rob_D]

We do intermittently get this issue. It's working for me right now and, based on the complaints from our repro guy, it seems to happen more in the afternoon for us.

[MYK-IT]

Managed to get it working, after checking the correct URL was being used!

 

Originally, https://copilot.cloud.microsoft (image creation worked using a personal account!). Whereas, should be using https://m365.cloud.microsoft/chat or more specifically https://m365.cloud.microsoft/library.

 

Posted update in case helps others.

 

Edited September 22 by MYK-IT

[JazzFlute]

6 minutes ago, MYK-IT said:

Managed to get it working, after checking the correct URL was being used!

 

Originally, https://copilot.cloud.microsoft (image creation worked using a personal account!). Whereas, should be using https://m365.cloud.microsoft/chat or more specifically https://m365.cloud.microsoft/library.

 

Posted update in case helps others.

 

Usually use the M365 CoPilot App and yes sometimes you get that message and usually because it is in demand, not sure you get a better service if you have the full CoPilot License

[andy_b]

1 hour ago, MYK-IT said:

Managed to get it working, after checking the correct URL was being used!

 

Originally, https://copilot.cloud.microsoft (image creation worked using a personal account!). Whereas, should be using https://m365.cloud.microsoft/chat or more specifically https://m365.cloud.microsoft/library.

 

Posted update in case helps others.

 

Not sure that was a co-incidence, not working currently for us.

[Dos_Box]

I get this too, plus random image adding restrictions. One thing @ZeroHour has noticed is that from 1pm (GMT) onwards, a lot of AI platforms begin to grind to a halt due to the US coming into work and there not being enough compute to go around.
Once the west coast sits down with a coffee at their desks it gets even worse.

[NegativeKillDeath]

4 hours ago, MYK-IT said:

Managed to get it working, after checking the correct URL was being used!

 

Originally, https://copilot.cloud.microsoft (image creation worked using a personal account!). Whereas, should be using https://m365.cloud.microsoft/chat or more specifically https://m365.cloud.microsoft/library.

 

Posted update in case helps others.

 

 

This may be of some interest Prepare customers for a simpler, more unified Microsoft Copilot app experience