Hmmmm... Your internet Access is blocked

[mattysmith80]

Morning, just reaching out to see if anyone else is experiencing this issue.

 

We have a bizarre scenario where you may have a device, for example a laptop... user logs on everything is great and then randomly they will get in Edge and Chrome a message that says "Hmmmm your internet access is blocked"... But if you open up firefox you can browse the internet no problem... but then the device almost slowly dies and looses all connectivity. A reboot sorts it and the issue might go away, but then randomly happen again in a couple of days... or even a week later.

 

Our set up is Windows 11, Panda 360, Lightspeed, and the basics, nothing fancy. Mainly Asus laptops, although the same issue happens on desktops, surface devices, lenovos dells etc

 

We have performed Driver updates, bios updates, firmware updates, rebuilt devices.... just when you think ... looks like we cracked it, it pops its head up again.

 

It was just a long shot but just wondered if anyone else has had any issues like this... 

[IRL]

Yes, currently having this issue since Easter on all student laptops but not staff's. Thought it was Fortinet firewall but could also be Lightspeed as we rolled them out at the same time. Our support company said it was probably an authentication error as student devices are fully cloud and staff will be connected to on prem servers which the authentication is happening through there. Students also have Lightspeed and staff don't. The only fix I have currently is restarting the laptop, waiting for the WiFi to connect and logging in, this fixed it every time. Students have told me that this happens at home as well which could point to Lightspeed being the culprit but I can't verify this.

 

Asus and Lenovo laptops, Edge and Chrome.

Edited 4 hours ago by IRL
Added devices.

[mattysmith80]

Thank you for the reply, glad to see we not alone... I have logged a ticket with lightspeed yesterday and sent over a load of logs to see if they can get to the bottom of it... out of curiosity what endpoint AV are you using ?

[IRL]

Sophos Intercept X.

[mattysmith80]

thank you, we have removed lightspeed to see if anything improves on a couple of devices... when looking at the lightspeed logs it shows multiple connects and reconnects to different network cards and its almost like it cant handle it... we also half wonder if the Ransomeware / zero trust element of our endpoint protection is doing something weird thats upsetting the lightspeed agent so we have taken that off a device too and left lightspeed on to see what happens