Computer Freezes after a few minutes

[leachim]

Been round the houses with this one

 

Dell Inspiron 3847

 

Wins 10 boots ok

 

Then after a few minutes decides to stop responding

 

Cloned the hard drive onto an SSD - no difference - changed memory..... no good

 

Works in Safe Mode OK - when I restart in Normal Mode and then restart with all NON MS services disabled - it still does it

 

Put new heat paste on the processor heatsink

 

Plugged HD into another desktop and it worked OK - the display picture was a lot bigger on that one, which made me think it might be display driver on the original...

Changed resolution on original - no change - then uninstalled display driver as well as ticking "delete driver" in the box

 

No change

Any advice appreciated !!

Edited September 10 by leachim
spelling

[sideone]

3 minutes ago, leachim said:

Wins 10 boots ok

ಠ_ಠ

[leachim]

4 minutes ago, sideone said:

ಠ_ಠ

 

But Freezes.....

[sideone]

5 minutes ago, sideone said:

Wins 10

ಠ_ಠ

[ZeroHour]

Does it BSOD or just freeze?

If its freezes does it unfreeze after a minute or two?

[simpsonj]

Would definitely seem like a Driver or Firmware issue to me.

At a guess, likely the processor given you've changed everything else. Worth downloading all the latest drivers from the Dell website, then booting into Safe Mode and updating them all.

Or, ideally, upgrade from Windows 10 to Windows 11!

[Olliedawg]

1 hour ago, sideone said:

ಠ_ಠ

Windows 10 ESU Year 2/3 - still got life left in it yet! We've still got a couple IT rooms running on 4th gen - 6th gen intel (⌐■_■)

 

[leachim]

1 hour ago, ZeroHour said:

Does it BSOD or just freeze?

If its freezes does it unfreeze after a minute or two?

Freezes - don't come back

This happens in the original set up (which did not have any changes made to it)

I am not trying to install the hard drive on another computer (only as a test to see what changes - which worked ok, although as mentioned, the graphics looked bigger....)

[leachim]

1 hour ago, simpsonj said:

Would definitely seem like a Driver or Firmware issue to me.

At a guess, likely the processor given you've changed everything else. Worth downloading all the latest drivers from the Dell website, then booting into Safe Mode and updating them all.

Or, ideally, upgrade from Windows 10 to Windows 11!

 

If the processor had a fault, why would it work OK in Safe Mode ?

[3s-gtech]

I've had similar, where it worked fine when not loading drivers. Turned out to be the trackpad drivers. Can you remove them?

[leachim]

1 hour ago, 3s-gtech said:

I've had similar, where it worked fine when not loading drivers. Turned out to be the trackpad drivers. Can you remove them?

 

It is a desktop

Would mouse drivers cause it ?

[3s-gtech]

Super unlikely. Chipset drivers might though.

[calapso]

Just experienced the same. Dell Latitude 7420 16GB - Keeps freezing after about 15 minutes. 

Initial investigation points to Google Drive for the desktop. I think it may be corrupt cache . Cleared cache removed Google Drive and reinstalled. 

Appears to have fixed it fingers crossed 🤞.

Are you using Google Drive for the desktop on your pc? 

[junz]

Could Windows Secureboot be causing the issue?

 

 

[leachim]

1 hour ago, calapso said:

Just experienced the same. Dell Latitude 7420 16GB - Keeps freezing after about 15 minutes. 

Initial investigation points to Google Drive for the desktop. I think it may be corrupt cache . Cleared cache removed Google Drive and reinstalled. 

Appears to have fixed it fingers crossed 🤞.

Are you using Google Drive for the desktop on your pc? 

 

ooooooooh

 

Disabled G Drive on startup in the preferences in the program

 

Computer still working....

 

Will keep you posted

 

 

[SPM99]

We have a few Win 10 machines doing this. We use Action1 and uninstalling recent Win updates solved it. They're getting replaced/binned soon but that worked for me.

[leachim]

Well folks, it seems like disabling Google Drive on Startup solved the issue

 

That's many hours of trying everything else that I won't get back !!!!!

 

Many thanks

 

👍

[StephenPink]

Just in case it helps anyone else - we had this on Win 10 and 11 machines - freezing ~10 minutes after boot, whether logged in or not - it was the Secure Boot certificate updates. Specifically, trying to update them on machines that couldn't take it.

[leachim]

35 minutes ago, StephenPink said:

Just in case it helps anyone else - we had this on Win 10 and 11 machines - freezing ~10 minutes after boot, whether logged in or not - it was the Secure Boot certificate updates. Specifically, trying to update them on machines that couldn't take it.

 

Interested to know how you remedied the certificates !

[StephenPink]

17 hours ago, leachim said:

 

Interested to know how you remedied the certificates !

GPO details below (not sure the scheduled task deletion actually worked, but the reg keys definitely had the desired effect)

I will however also make clear - this is NOT a fix - these devices DO need to replaced due to age, but we are where we are unfortunately... 

 

Computer Configuration > Preferences > Windows Settings > Registry:
	- New > Registry Item:
		○ General:
			§ Action: Updated
			§ Hive: HKEY_LOCAL_MACHINE
			§ Key path: SYSTEM\CurrentControlSet\Control\SecureBoot
			§ Value name: AvailableUpdates
			§ Value type: REG_DWORD
			§ Value data: 0 (Decimal)
		○ Common:
			§ Stop processing items on this extension if an error occurs on this item: No
			§ Run in logged-on user's security context (user policy option): N/A
			§ Remove this item when it is no longer applied: No
			§ Apply once and do not reapply: No
			§ Item-level targeting: No

	- New > Registry Item:
		○ General:
			§ Action: Updated
			§ Hive: HKEY_LOCAL_MACHINE
			§ Key path: SYSTEM\CurrentControlSet\Control\SecureBoot
			§ Value name: HighConfidenceOptOut
			§ Value type: REG_DWORD
			§ Value data: 1 (Decimal)
		○ Common:
			§ Stop processing items on this extension if an error occurs on this item: No
			§ Run in logged-on user's security context (user policy option): N/A
			§ Remove this item when it is no longer applied: No
			§ Apply once and do not reapply: No
			§ Item-level targeting: No


Computer Configuration > Preferences > Control Panel Settings > Scheduled Tasks:
	- New > Scheduled Task:
		○ Task:
			§ Action: Delete
			§ Name: Secure-Boot-Update
			§ Nothing else configured
		○ Schedule:
			§ N/A
		○ Settings: 
			§ N/A
		○ Common:
			§ Stop processing items on this extension if an error occurs on this item: No
			§ Run in logged-on user's security context (user policy option): N/A
			§ Remove this item when it is no longer applied: No
			§ Apply once and do not reapply: No
			§ Item-level targeting: No
		

 

[GK1999]

If anyone is using AMD CPUs - A recent W11 update has bricked drivers. 

 

 

[EssentialRug]

We've seen this issue on a few of our machines. A Stone desktop and HP ProBook 450 G9. Both Intel devices. Windows 11 on both. Google Drive only installed on one so will try removing and see if that makes a difference.

We previously reimaged the devices and that seemed to work for a day before we encountered the same issue.

[leachim]

1 minute ago, EssentialRug said:

We've seen this issue on a few of our machines. A Stone desktop and HP ProBook 450 G9. Both Intel devices. Windows 11 on both. Google Drive only installed on one so will try removing and see if that makes a difference.

We previously reimaged the devices and that seemed to work for a day before we encountered the same issue.

 

I just disabled "start on startup" in GD preferences and rebooted