O365 Email warning when sending to a specific sender

[kennysarmy]

Is there a way to display a warning or tool-tip when users put a specific email address in the To: box when using OWA?

 

We have two similar email addresses at one site and staff continually choose the wrong one to raise support requests, I'm hoping there is a way to warn them as they add the wrong address to the TO: box...

[Boredguy]

In Exchange Admin Center, if you go to one of the mailboxes and under the "Others" tab you can create a mail tip that will appear at the top of the e-mail when that address is selected in the recipients field.

 

For example I have in mine, not that I need it now we updated the Trusts disclaimer.

Note - E-mails received after 4pm will not be responded to until the next working day

[Oaktech]

Following...

 

I have 2 members of staff who have emails that are 1 letter different and one is SLT and deals with HR issues, the other is a teacher!

[Boredguy]

Following...

 

I have 2 members of staff who have emails that are 1 letter different and one is SLT and deals with HR issues, the other is a teacher!

 

Good shout. I have a similar one currently with an old member of staff in doing cover for a few months so got a clash with names again, just updated their MailTip to put their full name and alternative person's address in the message.

 

It only gets shown to the person typing the message

[kennysarmy]

In Exchange Admin Center, if you go to one of the mailboxes and under the "Others" tab you can create a mail tip that will appear at the top of the e-mail when that address is selected in the recipients field.

 

For example I have in mine, not that I need it now we updated the Trusts disclaimer.

Note - E-mails received after 4pm will not be responded to until the next working day

 

Cool - did search on Friday but couldn't find anything - but that's exactly what we need - do you know after setup how long it takes before it's working?

[Boredguy]

I would hedge on it picking up overnight when is often when the o365 address book generates, but it might appear faster.

 

I know it's not within 10 minutes as the change I made earlier to a user hasn't picked up in my mail client yet, but I know it will be there tomorrow.

[kennysarmy]

I would hedge on it picking up overnight when is often when the o365 address book generates, but it might appear faster.

 

I know it's not within 10 minutes as the change I made earlier to a user hasn't picked up in my mail client yet, but I know it will be there tomorrow.

 

Is it possible to change the colours?

[Boredguy]

Don't believe so as there is a limitation on the HTML that is provided to what I put in my example above. I used https://learn.microsoft.com/en-us/exchange/clients-and-mobile-in-exchange-online/mailtips/configure-custom-mailtips when I originally set it up a few years ago.

[chazzy2501]

yes, I had to put a mailtip on my admin account as people think they are talking to reception. "Network Manager!" Also with a role like HR I'd make a shared mailbox with a distinct address!