Smoothwall Cloud portal logon

[ianniow]

Anyone else got problems logging on to the portal.

I get the error message:-

 

"Your user account was authenticated successfully, but the account wasn't mapped to a customer record. Please contact your system admin."

 

Also there is a problem with the filtering on Chromebooks. The Smoothwall extension has an ! in the bottom right corner of the icon in the toolbar.

Also some of the filtering not working and there are no reports coming into the on prem device.

When I run the diags from the Chromebook I see this

 

"provisioningMessage": "License Error: Could not find a valid license.",

 

Waiting for response from 2nd line but it could be a while

[ITGuyNW]

Mine says this but I can log in fine.

 

[kennysarmy]

Just logged out and in here and all fine.

[Oaktech]

Fine here too - 3 seperate logins all working.

[ianniow]

All Sorted now after I contacted the customer support manager she said that when we renewed the on site licence they did not reflect this in the cloud license hence the message

"Your user account was authenticated successfully, but the account wasn't mapped to a customer record. Please contact your system admin."

when I tried to login.