ianniow

I woke up to another six warnings. Started to search things and came across this thread I have turned off notifications for now

All Sorted now after I contacted the customer support manager she said that when we renewed the on site licence they did not reflect this in the cloud license hence the message "Your user account was authenticated successfully, but the account wasn't mapped to a customer record. Please contact your system admin." when I tried to login.

Anyone else got problems logging on to the portal. I get the error message:- "Your user account was authenticated successfully, but the account wasn't mapped to a customer record. Please contact your system admin." Also there is a problem with the filtering on Chromebooks. The Smoothwall extension has an ! in the bottom right corner of the icon in the toolbar. Also some of the filtering not working and there are no reports coming into the on prem device. When I run the diags from the Chromebook I see this "provisioningMessage": "License Error: Could not find a valid license.", Waiting for response from 2nd line but it could be a while

That is how mine have been set up. So every OU has been mapped to a Smoothwall group with no sub OU's. Weirdly if I use the cloud connect and external WIFI all the groups and OU's map correctly. working as it should. So there is some setting internally that is not working. I did raise a call and initially got me to check all the things I already had, then asked if the dial in was allowed and then it was raised to level 2 but I have heard nothing since.

Ok thanks

I am sorry I missed your reply and then got sidetracked elsewhere. I have checked that the Google Ous are mapped to local groups and there are no errors on the Google auth directory. But all users when using the chrome connect or the cloud are tagged with default user.

Rudolph maze is the only one I have got

Hi Thanks for all the suggestions. I was sort off heading down that path but was not sure where to look will let you know how I get on.

As the title says when behind the Smoothwall voice typing looks like it is going to work and then when you actually speak nothing happens. I can't find any blocks in the logs and I thought I had all the Google settings in place. Google meet works perfectly. The only weird line in the web filter log is https://mtalk.google.com:5228 with a code of 403 Any ideas anyone

Hi I have a number of students logging on to Chromebooks that then appear as "Default users" instead of student and therefore are not being filtered. This is on different Chromebooks and they have in the same org unit and member of the same groups asother students that work as they should. The auth log is full of Smoothy authd:No group Information found for username: username. Can anyone point me in the right direction.

This is the free one that we use PDFill: Free PDF Editor, Free PDF Tools and Free PDF Writer

Although after all that I have a @gmx.co.uk account for "spammy" stuff and it does not work with that.

Glad someone else has a problem. Have just had a "Live chat" with google support, tried various things. One thing was is the receiving email used as a recovery for a gmail account "I don't think so" Anyway they have transerred this to the email team. I am waiting for them to get back. The account I was using was @hotmail.co.uk. I created a new outlook.com address and tried and this worked . So I am waiting to see what they say about that.

Still no joy tried all sorts of configurations of browser and different pcs/laptops and I never get the option to get the code. Thanks for the info though. At least I know what it is supposed to do now

No I was on chrome when I sent it and then opened firefox to retrieve it.