Smoothwall - Not Allowing IPads To Browse the Internet

[JATSO]

Been on this issue for a while now, since updating our Smoothwall certificate our IPad's x 24 of them are unable to search via Safari or Chrome.

 

The certificate works fine on Windows, Chromebooks but fails on the IPad's and says that the certificate is not trusted when looking on the IPad's.

 

The IPad's are managed via Mosyle MDM and I have uploaded the correct certificate and deployed the profile to the IPad's which they receive.

 

The Wi-Fi profile is deployed with the correct IP address of our smoothwall along with the correct port.

 

It has been with our ISP for a week now and I hoping they get back to me before the end of this week.

 

A question really for Smoothwall as when we changed the certificate it all stopped working on the IPad's and thinking it was the Mosyle MDM whom I have been in touch with have kicked it back to the certificate.

 

So stuck in Limbo at the moment and wondering anyone else has had the same issue?

 

TIA

[sigma]

Just in case, you have trusted the ssl certs as well as installing them?

 

This describes the method:

https://support.securly.com/hc/en-us/articles/206978437-How-do-I-deploy-Securly-SSL-certificate-to-iOS-

[DGardiner]

for the cert to work from MDM

 

The ipad must be supervised, and deployed via MDM otherwise the user needs to go an manually trust the cert

[JATSO]

Just in case, you have trusted the ssl certs as well as installing them?

 

This describes the method:

https://support.securly.com/hc/en-us/articles/206978437-How-do-I-deploy-Securly-SSL-certificate-to-iOS-

 

Thanks but we use Mosyle as MDM not Securly.

The method shown in the link is not a supported way of deploying the certificate in Mosyle.

[JATSO]

for the cert to work from MDM

 

The ipad must be supervised, and deployed via MDM otherwise the user needs to go an manually trust the cert

 

Thanks, it is deployed via Mosyle MDM.

[Joeloman]

If you do not yet also have Cloud filter, I recommend that you contact Smoothwall.

With Cloud Filter, you have the opportunity to use Smoothwall's own browser for iOS, which solves many problems.

Here you will find more information about it:

https://kb.smoothwall.com/hc/en-us/sections/4404006003346-Apple-iOS

[tom_newton]

Thanks Joel - unfortunately if this is Mosyle free, that's also restricted in being able to install our app properly (it won't let you configure an app - despite mosyle telling me it will)

[JATSO]

Thanks Joel - unfortunately if this is Mosyle free, that's also restricted in being able to install our app properly (it won't let you configure an app - despite Mosyle telling me it will)

 

Hi Tom,

 

We do pay for the full version of Mosyle.

We have the cloud filter in place for our Chromebooks but when I installed the smoothwall browser on the IPad's it wouldn't work maybe I am inputting the wrong information from the our smoothwall device.

 

Any guidance on what I have to glean from the smoothwall device to get it working would be appreciated.

 

Thanks

[tom_newton]

https://kb.smoothwall.com/hc/en-us/articles/4404006049810-Installing-Cloud-Filter-for-iOS should be all you need, but if you still can't get it going, raise a ticket with support and ping me the ID and I will get you the help you need!

[JATSO]

https://kb.smoothwall.com/hc/en-us/articles/4404006049810-Installing-Cloud-Filter-for-iOS should be all you need, but if you still can't get it going, raise a ticket with support and ping me the ID and I will get you the help you need!

 

Thanks I will give it a go.

[Mrpower]

Hi tom

I had fun wrestling with Smoothwall certificates and iPads. Just a thought, as this sum times clears up some browser issues on iPads. Clear the cache in safari and restart safari. Might work, might not.

[timbo343]

Thanks I will give it a go.

We got this working through the free version of Mosyle on an iPad that isn't enrolled to Mosyle via ASM.