LeMarchand Posted January 26, 2023 Author Posted January 26, 2023 A teacher finally agreed to test the new setup. Wiped/DFU'd four. Days later, one has got the new profile but has yet to receive apps. One didn't get the profile or apps. Two are still awaiting the configuration. Make that two didn't get the profile or apps with one still awaiting configuration.
Brimstone Posted January 27, 2023 Posted January 27, 2023 A minute! More like a week at the moment (if that lucky). Might try JAMF if I can't get on with Mosyle. Worth trying a trial... https://www.jamf.com/lp/apple-school-manager-pro-school/? With all the issue you are having I'd be interested in understanding your wireless network, what AP's do you have ? what is your bandwidth?
LeMarchand Posted January 27, 2023 Author Posted January 27, 2023 Worth trying a trial... https://www.jamf.com/lp/apple-school-manager-pro-school/? With all the issue you are having I'd be interested in understanding your wireless network, what AP's do you have ? what is your bandwidth? Might look at Jamf if Mosyle doesn't work. So far, Mosyle gets a thumbs up for doing something as simple as listing apps alphabetically! Thought I'd best wait until on site to get the other deets: 14 UniFi AP-AC v2, all but one at full speed, with a (wired) speed test showing Yep, the points aren't new but until they affect everything, no-one will get them replaced - and all the laptops and chromebooks don't have these problems.
Alis_Klar Posted January 30, 2023 Posted January 30, 2023 Could be TLS/SSL inspection/certs causing the issue or proxy filtering. Need to whitelist all Apple APNS and MDM servers. 1
LeMarchand Posted January 30, 2023 Author Posted January 30, 2023 Could be TLS/SSL inspection/certs causing the issue or proxy filtering. Need to whitelist all Apple APNS and MDM servers. Possibly, but if there's one thing as bad as dealing with iPads, it's dealing with the LA about such things!
LeMarchand Posted February 2, 2023 Author Posted February 2, 2023 Had a productive Zoom session with Mosyle yesterday and managed to get one pad set up (ish) fairly quickly. "Ish" because the pad would recognise it was supposed to be set up by Mosyle, but not finish properly. Hotspotting to my phone proved it was a firewall/filter problem but I thought O2 might object to huge amounts of data being used to set up a bunch of iPads and had to disconnect. Change requests filed, and the long wait has begun. Oddly today they won't even recognise that without hotspotting. Ironically, sending a "wipe" command to the pads from Lightspeed seems to be the one thing that works swiftly! Oh, and hotspotting a "Lightspeed" machine didn't seem to help with the other problems.
Brimstone Posted February 2, 2023 Posted February 2, 2023 Possibly, but if there's one thing as bad as dealing with iPads, it's dealing with the LA about such things! Don't tell me are you in Brum...?
LeMarchand Posted February 2, 2023 Author Posted February 2, 2023 Don't tell me are you in Brum...? No, but it's good to know that it's not just our lot!
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