Jaan Posted January 27, 2022 Posted January 27, 2022 (edited) Anybody else having issues? Edited January 27, 2022 by Jaan amendment
HC_Netman Posted January 27, 2022 Posted January 27, 2022 Yes same for us - reported to Bromcom and they are aware and working on a fix. 1
Oaktech Posted January 27, 2022 Posted January 27, 2022 I have an admin lady on the verge of tears trying to get data entered for census...
Bromcom_Support Posted January 27, 2022 Posted January 27, 2022 Hi Jaan and HC_Netman Just to let you know that normal service was resumed at 14:15. We are currently investigating the cause. Please pass on our apologies to your staff. 2
Oaktech Posted January 27, 2022 Posted January 27, 2022 Hi Jaan and HC_Netman Just to let you know that normal service was resumed at 14:15. We are currently investigating the cause. Please pass on our apologies to your staff. I'm not sure it is... My admin lady is currently still experiencing very slow page loading and periodic 'page unresponsive' from Chrome.
Jaan Posted January 27, 2022 Author Posted January 27, 2022 I'm not sure it is... My admin lady is currently still experiencing very slow page loading and periodic 'page unresponsive' from Chrome. Normally after this sort "outage"...... we get another period or unresponsiveness after the service has come back online. I suspect it's like a mini DDOS attack where all the schools are trying to log back in at the same time. Interesting how the services status page stays green with 100% uptime................ not even degraded performance...... No point having a status page if it isn't factual or if it needs updating manually......... I spent the first 10mins checking our systems here as the status page was green........ So i resorted to posting on Edugeek and got a response from the rest of your customers who were affected. 1
Bromcom_Support Posted January 27, 2022 Posted January 27, 2022 Hi Oaktch and Jann Sometimes there maybe a backlog of requests that need to be cleared. If you do still have further problems just pop a call or chat over to our support team and we will do some further checks for you. Regrading the status page I will get this checked with the Cloud team. We do also update our Known Issues page and put an item on the Help Centre so you can check there as well. If you have any other questions DM me and I will give you a call.
kennysarmy Posted January 31, 2022 Posted January 31, 2022 Attendance Officer this morning reporting Bromcom slow downs again. Anyone else?
Oaktech Posted January 31, 2022 Posted January 31, 2022 Yes... Also attendance officer here and also up to a minute to load a student details page.
Bromcom_Support_2 Posted January 31, 2022 Posted January 31, 2022 Whats keeps happening Bromcom? Hi Jaan, we made a change before Christmas and we are still fine tuning this - specifically, enhancing intrusion prevention capability and ensuring that this scales. We did also take steps to increase database resources last week. Apologies for any disruption to your service that this might have caused. Kind regards, Bromcom support 3
supportman Posted January 31, 2022 Posted January 31, 2022 Refreshingly honest! No problems here we've noticed.
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