Bromcom_Support

Hiya Kennysarmy We are experiencing longer wait times than usual, but we should be able to get responses to your cases quickly. Can you let me know your school ID I can check on these for you.

Hi Theblacksheep Sorry to hear you are having performance problems. Have you raised a case with our support team? If you have please drop the case number to me in a PM and I will check it for you.

Hi Kennysarmy If you raise a case and we will take a look at the report. The screen shots show the selections being made but it could be to do with the design of the report itself. Its worth us checking this for you :-) Thanks

Hi Kennysarmy Do you have a support case raised with us for this, if so let me know the case reference. This might be how the report is built and the filters that are used (or not being used). Let me know and we can take a look for you. Thanks

Hi Oaktch and Jann Sometimes there maybe a backlog of requests that need to be cleared. If you do still have further problems just pop a call or chat over to our support team and we will do some further checks for you. Regrading the status page I will get this checked with the Cloud team. We do also update our Known Issues page and put an item on the Help Centre so you can check there as well. If you have any other questions DM me and I will give you a call.

Hi Jaan and HC_Netman Just to let you know that normal service was resumed at 14:15. We are currently investigating the cause. Please pass on our apologies to your staff.

Just a heads up for all Bromcom IT Techs out there. We are making some important changes which will affect any schools who actively manage access to Bromcom's IP Address. Check out the link below for guidance; https://docs.bromcom.com/knowledge-b...dress-changes/ Kind regards, Bromcom Support

Hi CyBeRkld2002 The next set of sheets will be available around March. Keep an eye out for a notification from our customer care team. Have a nice day Bromcom Support

Hi CarterUSM. I have seen the case you raised for this with the support team and we have gone back to you on this. There is in manual data export and import routine you can use. If you need anything else let me know. Bromcom Support

Hi Supportman We are doing some webinars on the pre admission process. You should get an email by the end of the week with a link to join one of the sessions :-)

Hi Robyholmes Welcome to Bromcom! How about deploying it as a favorite in their browser or as their default home page?

Hi @Jaan If you you need any help with this please raise a case with the support team. Thanks Bromcom Support

Hi @supportman Thank you for the feedback. Yes I can see how they could miss these options if they do not scroll down the page. This has been feedback to the product team and they see what can be done to make it more visible to parents.

Hi @kennysarmy we have some guidance available on our Help Centre that explains the products scope and how to configure it, I have linked them below. https://docs.bromcom.com/product-portfolio/what-is-office365-integration/ https://docs.bromcom.com/knowledge-base/office365-integration-guide/ If you have any queries about it please get in contact with our team Thanks Bromcom Support

Hi @Jaan The process described by Aajp233 is correct although it looks like NickBryson ran into some complications. If you do get stuck or need some assistance please get in touch with the deployment team and they can help you. With regards to the documents, if you export these you can import via My Documents > Import. You can match via UPN and the on screen wizard will guide you through the rest of the process. Hope this helps Bromcom Support

Hi @ssouth We caught up with your colleague today and had a look at the report in question. We removed the data item called Preferred Full Name. When using this in the report it will check the Groups that a Student is in (Any Group e.g. Year Group / Reporting Group(s) / House / Teaching Class etc etc) > Find the Associated Staff for that Group > Checks their Preferred Full Name Per Result. This means that, for example, if a Student had 1 Result, but was in 10 Groups, and each Group had 1 Staff, it would show 10 Rows. (i.e. Staff Name per Group, per Result). If a Student had 1 Result, but was in 20 Groups, each with 2 Staff, it would return 40 Lines. When running the original Report, this was causing the Preview of the Report to show 192 Pages of Results, per Student. When run for all Students in the Year Group at once, this resulted in almost 51,000 Pages of Data being returned. This would get to Stage 2 of the WebMerge Process, but took >15 Minutes or in some case timed out. As you were not using this data Item in the report output, this has been removed from the report design. When ran for 1 Student, only 12 Pages of data was returned. When re-ran, for the all the Students in the Year Group, the system got to Stage 2 of the WebMerge Process in less than 30 seconds. So a vast improvement. While on the call we also advised on some filtering on other reports that are being used to limit the data being pulled and improve performance. If you need anything else please let me know and we can arrange another call. Regards, Bromcom Support

Hi @kennysarmy When exporting reports the option to add to DMS does default to being already ticked, so you would need to untick the add to DMS option if you didn't want your report to be uploaded to the DMS. Regards, Bromcom Support

Hi @CarterUSM You would need at least some results recorded against an Assessment Type in order to get the concatenated code for that type I'm afraid. Kind regards, Bromcom Support

Hi @supportman You can see how much space you have left on your DMS by clicking on your profile picture at the top right of Bromcom and then clicking into either the My Documents or My Reports pages, there will be a bar at the top giving the storage use. Kind regards, Bromcom Support

Hi @ssouth I'm sorry that we haven't been able to resolve the case you raised with us regarding this issue, if you could send me a direct message with the case reference number I will get this looked into further as soon as we can. Kind regards Bromcom Support

Hi @CarterUSM There is not a way to delete documents in bulk from the Student Profile page I'm afraid. Kind regards Bromcom Support

Hi @techie17 The method you outlined would be the best way to schedule sending Capita One exports to this Capita B2B Open software directly (via your own FTP server of course). The only other option available from Bromcom would be to download the export files yourself and upload them to this B2B software manually. I cannot speak to the best option regarding security for setting up your own FTP server I'm afraid. Kind regards, Bromcom Support

Morning everyone. We were unfortunately experiencing some performance issues this morning however they should now be fixed for everyone, and our database team is working towards ensuring issues like these don't happen again. If you are still experiencing performance issues with your Bromcom MIS please do contact our Helpdesk or raise an urgent ticket for it and we will do our upmost to resolve it for you. Kind regards, Bromcom Support

@supportman I can see the case and one of our agents has responded , we will keep you updated via the ticket. In regards to scaling, the system is constantly reviewed and monitored as new customers are added. I have been to see the infrastructure team and this is not caused by resourcing, rather some code that is not optimised. They are working on this as a priority. :-) Thanks Support

Hi @SpreadsheetJockey This sounds strange. As a support team we are in the MIS the whole day and do not see any slowdowns, please send me a PM and I can get one of our team to look into this for you. :-) Thanks Support