Konica Toner Supply Issues

[Edu-IT]

Anyone else still having ongoing issues? We're now being sent half-full toners (model numbers have H on the end to signify this) due to demand. Surely that can't be right?

Is that not false economy though as they’ll be sending out more in the long run?

[Syman_a]

Just been told by Konica that my toners are on "back order" no idea when we may receive them.

[synaesthesia]

Is that not false economy though as they’ll be sending out more in the long run?

 

Indeed - I can't see the point myself, our repro team lodged a call with Konica believing our devices to be faulty going through toner so quick.

[TronXP]

Seriously? wow..... may I ask what model you're hoping to replace? We have a mixed fleet of 550's, 257's, 659's and 3300/3350s some of ours need replacing in the next 12 months

 

Hi Sorry for the delay in reply, we are replacing a mixed fleet of 227, 367, 554e and C754e. They have started to arrive, the odd one here and there but the whole thing seems very disorganised compared to the original install.

[Mrpower]

Current situation, late toner, photocopiers operating with empty toner cartridges, no spare toners. Phone support worthless, Account manager worthless.