Xporter and Wonde connection issues on SIMS server

[TMBS]

Hi

 

We have a Windows Server 2019 SIMS server which we have been having connection/transfer issues with Groupcall Xporter and Wonde. They both blame it on the filtering but the server is unfiltered and all required ports opened by Schools Broadband.

 

Yesterday Groupcall made some changes which allowed data to be transferred to SMHW but they said that they are still not receiving a heartbeat and something is still being blocked, the error given is:

 

 

So they're now saying it's TLS issue and we need to get our SIMS support to check that TLS is allowed.

 

Wonde then tried to install their software on the SIMS server yesterday and had the same issue with the data not transferring.

 

I feel like a pig in the middle with everyone blaming everyone else and no on actually doing anything. How can I check that TLS is working/enabled on the server? It's ticked in Internet Options but that's about all I know...

 

Thanks for any help!

Edited September 10, 2021 by TMBS

[coolhands]

cant see anything where you say "the error given is:" did you mean to add an attachement?

 

(not that I can help, I don't know)

[TMBS]

cant see anything where you say "the error given is:" did you mean to add an attachement?

 

(not that I can help, I don't know)

Thanks for letting me know! I'd pasted it in which shows for me but obviously not anyone else! I've attached it now but the error is:

 

The underlying connection was closed: Could not establish trust relationships for the SSL/TLS secure channel

[ITJS2015]

I have just recently had an issue with XPorter software communicating with a 3rd Party called CPoms.

 

Basically to cut a long story short the connect.ini had not been updated in the xporter folder.

 

I would recommend you double checking that first.

[Michael]

Two things to try -

 

Reset IE to defaults on the Advanced tab.

 

Make sure the correct proxy (if applicable) is set within IE and Groupcall xPorter for example.

 

Ensure TLS 1.2 isn't enforced in the registry I've seen this seriously interfere with Groupcall in the past.

 

Looking through my old emails, I found this -

 

Open Group Policy - Computer Config > Policies > Windows Settings > Security Settings > Local Policies > Security Options > System Cryptography: Use FIPS Compliant (enabled)

 

or

 

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SecurityProviders\SCHANNEL\Protocols

Remove any keys which read TLS 1.0, TLS 1.1 and TLS 1.2.

 

Always backup any registry settings first!!

[mthomas08]

Very weird problems.

 

We recently installed a new server for SIMs and the Xporter installation with Wonde all went fine.

 

Didn't have to make any registry changes but made sure everything was installed that SIMs needed (all those little tick boxes add roles/features etc).

 

We had firewall issues but that caused a problem with the deployment of SIMs. Our other exporters like EduLink work fine.

[webbobfc]

We have had issue at my school this week with Wonde and xporter not working for classcharts and cpoms. Wonde advised to give the server a reboot (didn't say why) which we did and it did solve the issue, and Cpoms made a change their end and it seemed to kick into gear. All seems related to the Sims summer update to me. Have you rebooted your Sims server since the summer update?

[round2it]

hi guys our support company give me a script to start all the 3rd party apps when udating sims

 

stop batch file

NET STOP GCEmerge

NET STOP GroupcallSimsServer

NET STOP GCExporter

NET STOP Keep Kids Safe

NET STOP AssemblyConnector

NET STOP AssemblyUpdater

NET STOP BromcomVisionSIMSConnector

NET STOP DEService

NET STOP DEMonitor

NET STOP "InVentry Service Monitor"

NET STOP "InVentry SIMS Connect API"

NET STOP SimsAutoLinkReportExporterSvc

NET STOP ESMISSync

 

 

 

and another batch file to start them

NET START GCEmerge

NET START GroupcallSimsServer

NET START GCExporter

NET START Keep Kids Safe

NET START AssemblyConnector

NET START AssemblyUpdater

NET START BromcomVisionSIMSConnector

NET START DEService

NET START DEMonitor

NET START "InVentry Service Monitor"

NET START "InVentry SIMS Connect API"

NET START SimsAutoLinkReportExporterSvc

 

 

 

they recommend stopping all the other services while updating sims, never had an issue before but i did with the summer upgrade this time starting and stopping the services fixed the issue

 

if you dont use any of the services listed the batch will still run

[ITJS2015]

Its a well known issue with updating sims which causes issues with CPOMS and Wonde.

 

Its the only current fix by restarting you servers straight after your upgrade or after hours.

 

I have been doing it for a while and its just remembering to do it.

[highsky]

Just checking, you had an old sims server and moved everything to a new one - IP address?

If so can you verify that they replicated the firewall rules?

 

Do you use a proxy? has this been added to the app configs?

 

 

if you login as the local admin do you have the proxy applied? If not check them services, if they work its firewall.

[round2it]

sims service manager check that to see if it is using a proxy

[PotNoodleTech]

How do you actually see if Wonde is transferring or not? I can't see anything on Wonde data transfer tool, or in the Wonde web interface either.

 

Can see groupcall tasks and if they runn easy enough - and they appear to not be running successfully.

 

Thanks

Edited September 15, 2021 by PotNoodleTech