ASM Domain Verfication

[Brimstone]

Apple have started emailed customers who haven’t yet verified their domains in Apple School Manager, and unless they do so they will not be able to create new Managed Apple ID’s on unverified domains from May 26th 2021.

Typically this means that two domains must be verified, if you also have a domain using @appleid.school.sch.uk for your Managed Apple ID's

 

To verify the domain(s), this is the process:

Login to Apple School Manager (ASM)

Go to Settings > Account > Domains

Click verify for your unverified domain

Add the provided TXT record to your external DNS records

Click on the 'Check Now' button to provoke a lookup for your new TXT record

 

The process will need to be repeated for each domain, more info can be found at;

 

https://support.apple.com/en-gb/guide/apple-school-manager/apd15d24426c/1/web/1

 

 

 

[DJ-1701]

To add to Brimstone's report there, you may find you only get 1 email from Apple stating that 1 domain (the appleid.school.sch.uk) needs to be verified, in fact in our case we found the school root domain itself was also was not verified and needed to be done.

[MatthewL]

Anyone got any contacts for Apple I need to speak to them about this.

[Chrisbf1]

Does this affect the usage of the existing accounts, or just new ones you create. we don't give students iTunes accounts and the admin account is just used to purchase app etc

[Brimstone]

Does this affect the usage of the existing accounts, or just new ones you create. we don't give students iTunes accounts and the admin account is just used to purchase app etc

You will need to verify the domain you use with ASM, I would check in the instructions given.

 

P.S. Please stop calling accounts in ASM iTunes accounts, they are in no way shape or form iTunes accounts.

[DGardiner]

Please stop calling accounts in ASM iTunes accounts, they are in no way shape or form iTunes accounts.

 

Ok TimStone

[Sylv3r]

We inherited some setups for primaries from our LA who had created a school gmail account for this purpose... we are now expected to verifiy we own the gmail.com domain ....

[MatthewL]

Can you not add another account with your domain as another admin i.e. [email protected] we are in a similar situation although we have another domain there.

 

I've been in touch with Apple this afternoon with regards to it for us, will let you know the feedback on Monday when I get back to work.

[Cache]

If you have another domain, you can remove the gmail domain and then it will prompt you to update the managed apple id to a different domain - email address linked to the account will be the same, just the login will change - we have a different admin account so was willing to risk it.