ipad disowned but user forgot pin number

[chazzy2501]

Staff returned ipad but had left the wrong pin code, she'd removed it from her icloud but as I can't use the ipad I'm stuck.

 

how do I get the ipad working? it won't let me do anything including getting it on the web which would allow it to see that it's been disowned!

 

ideas?

 

the ipad says locked for 1 hour after power cycle as well which is annoying. The time and date are also wrong.

[ThatBoringBloke]

You can plug it into a PC and use iTunes to reset.

 

https://support.apple.com/en-gb/guide/itunes/itnsdb1fe305/windows

[Norphy]

If it's been signed out from iCloud, you should be able to turn it off, put it into DFU mode then do a restore from iTunes or Apple Configurator. If it's an iPad with a home button, do that by turning it off, holding down the home button and plugging it into a computer.

[chazzy2501]

durrr, itunes. not sure what a dfu mode is though

[Norphy]

Device Firmware Upgrade mode. It's a state where you can restore a firmware to an Apple device without the thing being entirely booted up.

 

https://www.theiphonewiki.com/wiki/DFU_Mode

[chazzy2501]

well it's in DFU, blooming took 5 attempts before black screen and windows usb noises. itunes is being a pain about downloading updates!

[chazzy2501]

restored but stuck at activation.... its got the right time and is online but states that it is linked to an their apple id. She's sure she disowned it...

 

shrug?

[chazzy2501]

Never mind, she really, really, did it this time and the pad started to work....

 

thbnaks

[Bompalompalomp]

If this happens again, we contact Apple directly. In most cases I don't even attempt to get the staff to remember their passwords (lost cause!) or reset it prior to bringing it to me. I reset it until it's stuck on activation lock, then contact Apple with our Proof of Purchase and they reset it for me usually within a day or two. As long as you have a POP with the serial on it (may need to get this from your supplier if your records don't have it) and they'll do this for you.