ABirch_BGS Posted January 14, 2021 Posted January 14, 2021 Schools Cloud Parents Evening System is down today, just in tine for our Year 8 parents evening! Anyone else effected?
ABirch_BGS Posted January 14, 2021 Author Posted January 14, 2021 @SchoolCloudSystems any ETA on this being back up? Thanks
steveg Posted January 14, 2021 Posted January 14, 2021 Just been told by a teacher it's back up now. We had 4 classes meant to be doing it this eve, after covid prevented them last time
ABirch_BGS Posted January 14, 2021 Author Posted January 14, 2021 Yes, it is back up but we had already had to cancel the evening as we have no assurance if it will continue to work when all of our users (teachers and parents) log on. The outage message was still on their support phone line too.
a_masters Posted January 14, 2021 Posted January 14, 2021 We got hit with it too, 2 mins after the first appointments started, nightmare! Ended up postponing just before they announced it was back up, not sure how stable it was after. 1
maxrebo Posted January 14, 2021 Posted January 14, 2021 We've just signed up with these for our first PE next week. This is not filling me with much confidence!
a_masters Posted January 14, 2021 Posted January 14, 2021 We used it for Year 13 before Christmas and it was fantastic. Not sure why it went down this afternoon but it's clearly a popular time for Parents Evenings. 1
ABirch_BGS Posted January 14, 2021 Author Posted January 14, 2021 When it works, it works very well and is untuitive. We have had several successful events. Hopefully this is an isolated incident!
Rob_D Posted January 14, 2021 Posted January 14, 2021 Was supposed to be our third parents event tonight. So far, I've been pretty impressed with how they've gone (tonight aside) I can't hold the failure against them too much, but I did feel that communications and updates were a bit lacking.
Griff Posted January 14, 2021 Posted January 14, 2021 This happened before to us in October. They didn't directly admit to it but at the time I am pretty sure it was an issue with the amount of traffic hitting them. They had to disable the feature that shows teachers if the parent is online or offline. I noticed that feature is now back on....
ticktock Posted January 14, 2021 Posted January 14, 2021 Can be very flaky. Our first parents evening last year was a disaster with servers going down at their end. Others have been more successful but still with drop outs. Great when it works.
Griff Posted January 21, 2021 Posted January 21, 2021 If anyone knows some alternatives give me a shout...
Steve21 Posted January 21, 2021 Posted January 21, 2021 To be honest I'm more curious as to why every school seems to have Parent Evenings on Thursday Is there some back story to it? Only ever seems to be the case in every school I've been in that I can remember Steve
gmonks Posted January 22, 2021 Posted January 22, 2021 If anyone knows some alternatives give me a shout... We use Parents-Booking by NetMedia. We ran 2 Parents Evenings via Videocall using their service last Autumn. We used to use them as a way of signing Parents up to Parents Evening but now they have the video function too, it's great. The only problems we ran into was the occasional Parents struggling to access it.
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