SchoolCloudSystems

Fully resolved by 5:04pm today for teachers accessing the system. Access was restored for parents at 4:36pm. We continue to monitor and investigate into the root cause.

We've become aware of a bug in iOS 14.2 which causes stuttering audio at the start of video calls when using the Safari browser. This is the likely cause of any reported audio issues at the start of calls. We've been able to replicate this issue internally using an iOS 14.2 device. Apple is tracking this here and it looks to be resolved in the most recent iOS 14.3 Beta 3 release.

Only if a user refreshes the page or navigates away and comes back will the devices reset to their default. Thanks for the feedback - we'll see if we can persist the chosen devices even after users refresh or navigate away.

Yes, you can now change the camera/microphone/speakers upon connecting to the video call.

I'm afraid not - we're aiming for this week or next week and that's the most up to date information available. I'd recommend having a plan-B ready - using Firefox or disabling the rear camera on Surface devices.

This is not possible - it'll be available to everyone once it's ready. We are doing our utmost to have this available as soon as possible.

Not yet, however it's being tested and we expect to launch it this week or next week.

I'm afraid those IP addresses do need to be allowed over TCP 443, UDP 3478, and UDP 10,000 - 60,000. Video Appointments are built using WebRTC, which uses TURN servers to relay media traffic where a direct peer-to-peer connection between each party isn't possible (which often isn't the case due to NAT/firewalls). This requires TCP 443 or UDP 3478 (depending on the browser) to connect to the TURN server to set up the connection, and then an ephemeral port is assigned in the 10,000 - 60,000 range with media traffic relayed using UDP. Note that all calls are encrypted end-to-end, and the TURN server cannot decrypt the traffic.

This won't be in place within a week. Our best estimate at this time is by the end of October.

When we launched Video Appointments back in March, everyone was working from home where no restrictive school web-filters/firewalls were in place. Now we're finding some schools are having teachers connect to Video Appointments from within the school network, and it seems some web-filters/firewalls are blocking the connection. We recognise this isn't good if teachers cannot connect to video calls, and are doing what we can to ensure schools are now aware of this ahead of using Video Appointments. As of today, whenever an administrator enables Video Appointments on a parents' evening, they will be shown a message to advise them to check with their IT Team if they plan on having teachers connect to Video Appointments from within the school network. They are asked to share this new guide with their IT Team. Additionally, if any teacher is blocked from accessing Video Appointments, they will now be shown a friendly message explaining this is the case. We're now looking into what else we can do to ensure this doesn't happen to others, although we hope now giving a "heads-up" to every school activating Video Appointments will go a long way.

We're on-hand to help with this, and rest assured, we're doing all that we can to ensure virtual parents' evenings are a success. May I ask if you're using Microsoft Surface devices? They have a known issue whereby the front camera isn't detected as a front camera by browsers and defaults to the rear camera. Firefox specifically patched support into their browser. A quick search online reveals many results about the same issue. Shortly we'll be releasing an update to be able to change the camera used to workaround this issue.

Yes, it will remain active for as long as this situation continues for.

Nope, there is no obligation and it will be free for school's during this difficult time.

Hi all, We're now offering a number of our services for free until further notice to all schools to help you manage the booking of childcare for children of Key Workers, plus to facilitate video meetings between parents & teachers for parents' evenings and review meetings. Managing Key Worker children can be achieved through SchoolCloud Parents Evenings Events Module which allows easy & accessible booking of childcare for key workers. To get started with either of the above, go to: http:// https://www.parentseveningsystem.co.uk/coronavirus-offer/ - Robbie Co-founder SchoolCloud

We're now offering a number of our services for free until further notice to all schools to help you manage the booking of childcare for children of Key Workers, plus to facilitate video meetings between parents & teachers for parents' evenings and review meetings. Managing Key Worker children can be achieved through SchoolCloud Parents Evenings Events Module which allows easy & accessible booking of childcare for key workers. Video Appointments mean that upcoming parents’ evenings can go ahead as scheduled, as well as allowing you to set up future evenings, review meetings, etc. Parents and Teachers will be able to meet remotely via a web browser on their laptop, tablet or smartphone with no need to download or install any apps. To get started with either of the above, go to: https://www.parentseveningsystem.co.uk/coronavirus-offer/ - Robbie Co-founder SchoolCloud