InVentry Anywhere app

[Symbiosis]

Hi all

 

We are trying to use the InVentry Anywhere app and are getting mixed results.

 

It doesn't seem to like connecting via our WiFi at all but through 4G we can log in, the app will correctly sync with the InVentry anywhere server, and will pull down who is currently signed in, your correct sign-in status etc. but when we try and sign-in/out via the app it says it has done so but seemingly fails to push that info back to the main console.

 

We have opened the ports they requested on our firewall and have whitelisted the domains they asked for but the issue remians

 

Has anyone else successfully got this to work and what did you need to do if so please?

 

Cheers

[akidosaint]

I'm having a similar issue to yourself minute device goes on wifi it fails on 4G etc works a charm. Did you ever get this to work?

[TechMonkey]

Ours works. Don't remember doing anything special, thought it was all web traffic. I'll have a play as I have fallen out of the habit of using it.

[noelmm]

I've tested the app recently and it's hit and miss. I couldn't get it to work, even though the option was enabled so I contacted customer support and it now works 95% of the time, although they said they didn't make any changes.

[DrBeaker]

Very hit and miss. Can walk down to the reader in the time it takes to sync/update.

[akidosaint]

Just managed to find a couple of sites to be whitelisted if not already done so

 

https://appmanager.inventryanywhere.co.uk/

Inventryanywhere.co.uk

V4w.inventryanywhere.co.uk

Updater.inventryanywhere.co.uk

cloudantnosqldb.appdomain.cloud/

 

It looks like the app itself has it's own entry for a proxy why it doesn't use local device proxy who knows Needs to set on the console

 

if you're registered on their zendesk you can go to the following link

 

https://inventry.zendesk.com/hc/en-us/articles/360014336537-Anywhere-App-Set-Up-Troubleshooting-Guide