[sims] Schools ICT Support

[ClaireAmes]

Hello,

Does anyone use this company for their SIMS support.

Any feedback?

We're interviewing them tomorrow.

 

https://www.schoolicts.co.uk/sims/

[Norphy]

Yes, we use them. They've been very good for us, a damn site better than Capita have ever been. They field everything from technical support for IT Services to users who can't find the any key.

[ful56_uk]

We use them across our trust and nothing but first class and Excellent support, saved us money on our support contract from capita

[36Degrees]

We use them (I think because the Trust does but not sure). Had little need of them but they have been quick to respond and very helpful when needed.

[DJ-1701]

We've kinda had a mirror universe experience than @Norphy and @ful56_uk... wouldn't recommend them, staff would prefer to go back with Capita. @Boredguy usually gets the fun of items involving SIMS and them, so I'll let him add his 2 cents when he sees this.

[Boredguy]

Depending on the issue, you might get lucky and the person is in the office/available.

First line random question yea they are ok. More advanced, and I'd rather we'd have stuck with our previous support.

[Passat1983ICTech]

we use it her at the school that i am work in Manchester really good

[ClaireAmes]

Thank you all for your responses.

The meeting went well and our Director of Operations/Finance wants to try them, especially with the savings. We haven't had much luck with Capita help this year so fingers crossed we get better from them.

[S1F1]

Depending on the issue, you might get lucky and the person is in the office/available.

First line random question yea they are ok. More advanced, and I'd rather we'd have stuck with our previous support.

 

 

^ This

 

We have only just migrated to Sims (went live September) and are using School ICTs.

 

I'm already finding that anything other than "where do I find" is taking 2-3 days to respond and they are just replying with a copy & pasted KB excerpt directly taken from Capita.

 

One occasion the lady on the phone actually said "I will have to check Capita's Knowledge Base, and get back to you"

 

I'm finding solutions quicker myself online.

[southhamster]

If you're down south try SCoMIS. They are Devon County Council IT support and often fix Capita problems before Capita!