How to completely remove all Outlook profiles?

[abillybob]

Hi All

 

So I have this weird issue with two members of staff that seem to be unable to delete emails intermittently on their Outlook client and also when they read emails they won't show as "Read" they still look as though they haven't been read. I have also tried right clicking the emails and manually marking as "Read" but that won't do anything either.

 

I have tried deleting their profiles from Mail in control panel and re-creating but that hasn't done anything and I have also removed all their PST files in C:\Users\%USERNAME%\AppData\Local\Microsoft\Outlook but this hasn't seemed to change anything either. What I'm expecting to see is that Outlook sets up a new profile like a brand new account where as at the moment when I try any of the above methods, Outlook loads back up instantly with all Emails still listed straight away so it's not having to download any new emails to the computer, almost like it hasn't removed the account at all.

 

Does anyone have any ways in which I can completely remove all remnants of their account from Outlook and re-add it back in as a clean slate?

 

Thanks everyone in advance

[DJ-1701]

Could try looking at

 

Assuming you are using the latest and greatest version of Outlook, could try looking in:

HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\Profiles\Outlook

 

Could also delete the login user profile, that would be sure to remove it all.

[FishCustard]

Could try looking at

 

Assuming you are using the latest and greatest version of Outlook, could try looking in:

HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\Profiles\Outlook

 

Could also delete the login user profile, that would be sure to remove it all.

 

Yeah, I'd probably just blow away the profile (on local PC and server) - delprof2 is great for this. Take a backup first in case there's anything there that can't be easily recreated, but I've never actually had a user need anything from them!

[abillybob]

I hate messing with profiles.. scares the hell out of me, any other way you can think of in order to wipe Outlook?

[DJ-1701]

I hate messing with profiles.. scares the hell out of me, any other way you can think of in order to wipe Outlook?

 

Well I did say about the users registry in the first part of the post.

 

https://webhosting.net/knowledgebase/remove-outlook-profiles-windows-registry/ also suggests you can delete these keys to create a new profile.

[BKGarry]

You are deleting the PST, but if this is Cached mode, it used OST files located at the following

 

C:\Users\\AppData\Local\Microsoft\Outlook\@.ost

 

I get this issue with this myself and periodically run scanpst.exe from the office folder and scan this OST and it usually solves it

[abillybob]

Could try looking at

 

Assuming you are using the latest and greatest version of Outlook, could try looking in:

HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Outlook\Profiles\Outlook

 

Could also delete the login user profile, that would be sure to remove it all.

It's on a terminal server though so won't doing this remove the profile for all users?

[Boredguy]

no because it's the CURRENT_USER not LOCAL_MACHINE

[DJ-1701]

It's on a terminal server though so won't doing this remove the profile for all users?

 

HKEY_CURRENT_USER in the registry is only for the current logged on user. It's physical location is in the User Profile, so wouldn't affect other users, just whoever is logged on at the time.

 

Though @BKGarry has a great idea too, it is worth checking for OST (Offline Storage Table) in C:\Users\%Username%\AppData\Local\Microsoft\Outlook after deleting a profile to make sure it's not reusing that.

[abillybob]

Not there

 

Can't find any OST files or the reg key :/

[dapaulio]

Is it a roaming profile? Or UEV? if so then the profile will be stored in a network location and either cached onto the local pc or the latter read and written back to a network location

[MYK-IT]

Had to do similar thing earlier today... may help you(?)

 

reg.exe delete HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles\Outlook /f

reg.exe add HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows Messaging Subsystem\Profiles\Outlook

[MatthewL]

If you delete it from the mail icon in Control Panel and create a new one there shouldn't be any issue. I've done that for hundreds of users over the past 10+ years.

 

What mail server are you connecting to? Local or hosted exchange? Try disabling cached mode, something I often tend to do on desktop PC's and it will give you a live view.