I need techncial support for the technical support the ouroboros vmware support cycle

[chazzy2501]

Ok in a different thread I was, am having trouble with my Vcentre server so I gave up and now want technical support from VMware... Yay! After logging in and trying to discern what magical combo of clicks will elicit a helpdesk button or number. I get to a page support page that shows nothing but has an KB article telling me how to troubleshoot the reasons why you have no supportable products listed. (rather than showing your product and saying unsupported next to it, it shows no products, clear thanks.)

 

Ok now I'm KBing my way through the technical support guide to why technical support doesn't work..... 1 I do have support, I'm looking at t he receipt till next year, 2 I'm the super user and the account numbers are the same. 3 buy more technical support??!?!

 

Great now I can't remediate VMware technical support is there a technical support for the technical support of course not. I can BUY technical support....So I can buy a technical support query to fix my technical support issues I've paid for... This is fantastic, great job VMware, just Great.

Edited November 29, 2018 by chazzy2501

[mikkydoos]

VMWare support does suck... hard!

[Davit2005]

They must of gone down hill in last 2 years, because I had nothing but good support, not as good as Veeam but probably a second. Resolve of problems, some were complex, took the time mostly but was easy to get the support raised.

 

Can you post the issue you are having and one of us may point you in right direction.

[chazzy2501]

I have root access to the vcentre server in the command window. I was going to get them to remote in and show me how to regain control of the blooming thing as it refuses all credentials. (except root in the command window)

 

I wanted to list the local users via the shell and got the "localaccounts.user.list" command but it says command unknown when used.