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Posted

Hi all,

 

Is anyone using MLS Hosted and successfully found a way to register fingerprints that don't involve making the librarian a local admin to run the registration software?

 

Jim

Posted

What're you using for the fingerprint registration? Straight into MLS or some form of middleware (Biostore, for example)?

 

I'd test it using ProcMon and the Windows Application Compatibility Toolkit. The latter can create a deployable "shim" so it works as a regular user.

Posted
Hi, I am using IdentKit and the exe file that's needs to run as admin is MLS.Biometric.Config.exe.

 

What happens if you modify the .exe to run as an administrator? Does it then work?

Posted
Nope, it asks for admin credentials and elevation.

 

Logon as a local admin, works fine.

 

Download the application compatibility toolkit from Microsoft and run it against the .exe to see what it suggests.

Posted
Why make them an admin, maybe its just users need to write to the program files directory where it is installed. Try changing permissions there and see what happens.
  • 1 year later...
Posted

Hi Folks, I've only just discovered this is a problem after replacing the Win 7 MLS PC for a Win 10 PC.

I've had to resort to creating a local admin login on the library desk PC because the MLS.Biometric.config.exe won't run as a standard user & running it at login as admin makes it a background task so it doesn't work

plus the IE plugin won't run on our RM network due to policy

BTW, our fingerprint reader hooks up to BIOstore's id system

if I do find out if it can run as a standard user, I'll post it here.

Good luck with this one!

p.s I'm hoping Capita reading cloud create a chrome plugin instead & update MLS.Biometric.config.exe to be better suited to restricted environments but I don't see it coming soon.

-Jay

Posted

Hi, we gave up on this ages ago. We no longer take fingerprints for MLS for new users. We might start looking at alternatives soon.

 

Any feedback or fixes you get Jay would be great.

Jim

Posted

Yeah, same. We kept getting the wrong pupil pop up when a fingerprint was scanned. Whether that was a database error or their fingerprints were too similar, I don't know!

 

Just switched to using pin numbers instead and recently moved to Libresoft, which I would definitely recommend!

  • 3 weeks later...
Posted

I have the same problem as everyone else and thought I'd contact Capita for the official response which is:

 

The official advice is to ensure that the user has full access to the Windows folder, the installation folder and temp folder but a lot of customers have reported that this doesn't resolve the issue. Local admin rights can resolve the issue but this can conflict with site security settings. There's a post on EduGeek where a user has reverse engineered the function and resolved the issue with a proprietary download but I can't, for obvious reasons, recommend this as a solution.

 

oh dear...this really isn't good on their part

Posted
There's a post on EduGeek where a user has reverse engineered the function and resolved the issue with a proprietary download but I can't, for obvious reasons, recommend this as a solution.

 

So someone here has solved their shoddy coding problem, but they can't do the same? :rolleyes:

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