GrumbleDook Posted March 17, 2008 Posted March 17, 2008 As I mentioned previously, the incoming mail is queued until between 10 and 11. I will update when we have news
GrumbleDook Posted March 17, 2008 Posted March 17, 2008 A final update for the day. Mail held on the filter over the weekend is now released and is reaching mailboxes. Legacy email is presently being transfered but will take several days to process, it is still planned for completion for by Tuesday 25th. Outstanding issues need to be passed to the Synetrix helpdesk. Thanks to Kim and Vik for fault finding throughout the day, and thanks to all for their patience.
kmount Posted March 18, 2008 Posted March 18, 2008 Aye, mail has arrived, I think we're up to date now Notes / Observations: * Upon opening, Outlook wants one to accept an unsigned certificate before allowing send/receive. (Synetrix are aware) * Occasional POP3 timeout in Outlook (putting this down to running thru the fujitsu proxy along with the other 'slow' internet access issues we have). * Couple of DLLs want registering when users log into the platform, names.dll and something else which tries to talk to MS Office (different to enable). * Support seem to be picking the ball up now which is pleasing.
vikpaw Posted March 18, 2008 Posted March 18, 2008 ditto the above. backlog of email through and running smoothly, and most users have all folders and contacts transferred as well. bit of a pain not seeing other folders when looking at inbox through portal. have got option to click on OWA link at bottom, but you can modify the webpart to show folders anyway: if you edit / modify the webpart for the inbox, and from the link location remove the "cmd=contents&" parameter/value pair, that will show all folders down the left hand side. i've logged this as a change i'd like for my whole site, if they can't do it then i'll do a little video for our users.
GrumbleDook Posted March 18, 2008 Posted March 18, 2008 Thanks for that Vik, I showed my wife the full OWA and she is far happier with that than just the inbox. She is even looking at the calendar setup too.
kmount Posted March 18, 2008 Posted March 18, 2008 If you have any problems with distribution lists missing people out etc, whilst logging it with Synetrix, if like us you needed action quicker, you can use EMF to write a rule for if mail to test@ copy to test1@, test2@ etc.
GrumbleDook Posted March 18, 2008 Posted March 18, 2008 Don't forget to remove the rule after the DLs are sorted. Also note that this applies to schools using the Exchange system provided by Synetrix, not if you run your own in-house box (which you can obviously sort yourself anyway!)
kmount Posted March 18, 2008 Posted March 18, 2008 Aye, its a useful inbetweeny though to give the Synetrix folks time to do more 'important' things
vikpaw Posted March 18, 2008 Posted March 18, 2008 Thanks for that Vik, I showed my wife the full OWA and she is far happier with that than just the inbox. She is even looking at the calendar setup too. Cool, i'll get in touch with your wife if i may and change the webpart so it always opens in full OWA mode but still within the portal. One new thing i noted today was that the inbox is still limited to 50MB and there was a message saying that at the point of reaching 45MB or was it 47MB no more mail could be sent. So still need to do some training to get users to file their attachments properly and purge old mails every few weeks.
GrumbleDook Posted March 18, 2008 Posted March 18, 2008 Just to point out, I am not in the habit of offering my wife or her services around ... she actually works at Vik's school.
docboggle Posted March 19, 2008 Posted March 19, 2008 Is anyone else experiencing problems with receiving emails outside of their school domain since the switch over last weekend? I have had a number of users report this (including myself).
GrumbleDook Posted March 19, 2008 Posted March 19, 2008 Are you using the Synetrix exchange or are you using an in-house box? Have you given the service desk a shout?
Ashm Posted March 19, 2008 Posted March 19, 2008 Is anyone else experiencing problems with receiving emails outside of their school domain since the switch over last weekend? I have had a number of users report this (including myself).Yep, we're having the same problems with our in-school server. Can send & receive fine internally and send externally but can't receive external mails. Synetrix are currently looking into it for us.
GrumbleDook Posted March 19, 2008 Posted March 19, 2008 More information for Northants schools. Dear Headteacher embc are scheduled to change the physical broadband network connectivity for all 8 Local Authorities from Fujitsu to Synetrix over the Easter weekend between Thursday 20th March from 21.00 hours to 07.00 hours on Tuesday 25th March. The scope of the change means that the whole of the network may be subject to intermittent availability during that time. This includes access to all embc portal services, mailboxes, internet etc. Hopefully, because of the timing schools will not be inconvenienced, but the wide-ranging scope of the work and the variables of all the activities involved means embc cannot guarantee the service to be available for any specific times or durations during this period. Should you experience any issues with your connectivity on Tuesday then, as advised previously, please contact the Synetrix service desk on 08000 740 474. And If your site has portal control of filtering you must continue to login via the old Community Gateway first and then navigate to the login page for the new synetrix service. This is to ensure you are allocated the correct filtering level and can still access allowed internet sites. This is a temporary measure until the network switchover has taken place. This is due to happen over the coming Easter weekend and will result in service interuptions from 9pm Thursday 20th march to 7.00am Tuesday 25th March. The new Netsweeper filtering will be in place by the morning of Tuesday 25th March. From then on you will be able to login directly from the new synetrix service with the correct filtering levels. We apologies for any inconvenience this may cause. If I get anything else I will pass it on in the morning, but I am now off to bed.
SpuffMonkey Posted March 20, 2008 Posted March 20, 2008 We seem to be receiving emails OK - but when I go to the EMF (http://smtp.embc.org.uk/) screens to free up Quarantined and SPAM emails - there is nothing there - (unlike the 100s every day that were there up til last week) - should I be going somewhere else to do this now??
Edu-IT Posted March 20, 2008 Posted March 20, 2008 The email filtering has moved to http://emf.embc.uk.com and the login details should be the same. 1
SpuffMonkey Posted March 20, 2008 Posted March 20, 2008 The email filtering has moved to http://emf.embc.uk.com and the login details should be the same. Many thanks - I'd missed that one!
karend Posted March 22, 2008 Posted March 22, 2008 More information for Northants Schools From today, websites that have not already been moved to the new embc-Synetrix service will now be unavailable over the Easter weekend. Temporary arrangements have been put in place for these sites to be made available following the Easter break for a short period of time, to extend the period given to schools to move them to the new embc/Synetrix service to the end of April.
PRicho Posted March 22, 2008 Posted March 22, 2008 We are based in Notts, our website no longer forwards, external email access and vpn.. all down. i thought they werent changing external ip's untill the summer?
Edu-IT Posted March 22, 2008 Posted March 22, 2008 We are based in Notts, our website no longer forwards, external email access and vpn.. all down. i thought they werent changing external ip's untill the summer? Our email is down too. I'm sure it'll be back up before 25th March.
kmount Posted March 22, 2008 Posted March 22, 2008 Its the network migration thats happening this weekend. If your site has portal control of filtering you must continue to login via the old Community Gateway first and then navigate to the login page for the new synetrix service. This is to ensure you are allocated the correct filtering level and can still access allowed internet sites. This is a temporary measure until the network switchover has taken place. This is due to happen over the coming Easter weekend and will result in service interuptions from 9pm Thursday 20th march to 7.00am Tuesday 25th March. The new Netsweeper filtering will be in place by the morning of Tuesday 25th March. From then on you will be able to login directly from the new synetrix service with the correct filtering levels. We apologies for any inconvenience this may cause. UPDATE Synetrix and embc have informed us that the service will be UNAVAILABLE between 9.00pm on Thursday 20th March and 13.00pm on Friday 21st March
karend Posted March 23, 2008 Posted March 23, 2008 The network Switchover is still underway at the moment. This message was paced on the LA and embc Portals on Thursday afternoon From today, websites that have not already moved to the new embc/Synetrix service will now be unavailable over the Easter weekend. Temporary arrangements have been put in place for these sites to be made available following the Easter break for a short period of time. This will extend the period given to schools to move their sites to the new embc/Synetrix service to the end of April. The website servers are also undergoing a 'lift and Shift'. They have been moved from Fujitsu to the Synetrix farm server and are due to be brought back online on by Wednesday. This message was received from Synetrix at 11.30pm last night School websites - currently still have a target of wed morning to re-enable legacy webservers. All servers have now been brought across to the Synetrix CSF and work will commence on tues morning to bring these back live.
apinnard Posted March 23, 2008 Posted March 23, 2008 We are using our own web server in-house which has an external IP assigned by the EMBC. Our domain name (latimer.org.uk) is also tagged by EMBC and a domain whois today suggests that this has now gone over to Synetrix: Name servers: ns1.embc.uk.com ns2.embc.uk.com We also have our own Exchange 2003 box which has is setup to smart host to EMBC. At the moment I can't get on to this either. I read somewhere that the external IP's will not be changing until summer. Our website at the moment is unavailabe as is our exchange server so I am guessing this is due to the weekend maintenance. Will I need to change the smart host in exchange 2003, if so can anybody tell me what it needs to change to... and when?! Cheers.
GrumbleDook Posted March 23, 2008 Posted March 23, 2008 Part of the transition this weekend also includes the migration of firewall rules, including the NAT required for external to internal access. This is doubly difficult as the NAT is being done for the old IPs (to continue the existing service) as well as the new IPs (so that schools can move to the new IPs in phases ... but EMBC will pass the details to the LAs of the old > new IPs ... if we have this for the next IT Managers' Meeting we will start passing them on then). The updates from transition work are coming in late each night and karend has been updating the information as we get it (ok ... I'll admit it ... I buggered off for the weekend). If we get updated timescales sooner we will post them, otherwise the next update will be tomorrow morning. 1
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