Helpdesk network status.

[mullet_man]

ICTNUT - i'll give this a try tomorrow when in work.

 

Cheers

 

Stevo.

[SYNACK]

ICTNUT:

 

just installed the new version, still getting the same here.

Server IP is 10.16.48.3 that has IIS installed. I configure the admin area to show that IP as one of the servers, add ALL services to it, yet on the status page it just shows it as DOWN. tried a variety of IPs I know are up, and set them to ping only, and they all show as down.

Not changed any of the files, just copied all files to the wwwroot/mlsm, gave iusr_xxx permissions, and logged in to the /admin/ path. am i doing something wrong?

 

Have you checked any firewalls that may be on the remote IPs?

[MK-2]

Have you checked any firewalls that may be on the remote IPs?

 

i can go into a dos prompt and ping them, plus the machine the IIS server and MLMS is hosted on is one of the machines i entered, and it even returns that as a no.

[ICTNUT]

@MK-2: Please can you do the following for me...

 

Open the default.asp file found in the root of the MLSM folder in notepad.

On line 16 you will find the following:

 

On Error Resume Next

 

Can you add an apostrophe to this so it looks like:

 

'On Error Resume Next

 

Save this and then try to access the page, this should produce an error can you post this up for me to see.

 

Also as an after thought you may need:

 

Windows Script 5.6 for Windows Server 2003

Download details: Windows Script 5.6 for Windows Server 2003

 

or

 

Windows Script 5.6 for Windows XP and Windows 2000

Download details: Windows Script 5.6 for Windows XP and Windows 2000

 

Depending on what you are trying to run the monitor on.

Edited April 7, 2008 by ICTNUT

[MK-2]

sure thing mate:

 

commented out the line first, which resulted in:

error '80041003'

 

/mlsm/Default.asp, line 153

 

just installed the scripting for 2k3 and rebooting now. will let you know if that sorts it.

 

**edit**

just rebooted the server with the scripting 5.6 installed, still does the same

Edited April 7, 2008 by MK-2

[MK-2]

just been googling that error and it comes up as:

0x80041003

Current user does not have permission to view one or more of the classes returned by the call.

 

it says that if an asp file tries to run a wmi service as a non-admin account you get that. but ive checked that the user/pass in the settings is in the domain admins group.

 

just as an addition to what i just posted, i went into iis manager, and for the mlsm folder i turned on integrated windows authentication and it immediately came up as the server being up not down.

Edited April 7, 2008 by MK-2

[ICTNUT]

I have just re checked my setup at home and on the test server at school and in both cases these are also set to 'Intergrated Windows Authentication' as well.

 

I will updat the documentation to so this as a requirement.

 

@MK-2: Can i take it that you are now up and running??

[MK-2]

I can now get it to confirm the server is up by enabling windows auth, but when i click on the server it says offline. i have all services checked and it finds none.

not sure where i'd look for this

[mullet_man]

Am getting the

 

error '80041003'

/mlsm/Default.asp, line 153

 

error, just tried to enable windows auth, but no luck, gonna update the windows script now.

[boomam]

No luck whatsoever here.

Ive got it set to run on "http://server:5200"

When i goto that address, it says checking servers for about 5 minutes, then i get a timeout error.

But i cant goto the /admin/ page, keeps coming up with 'this website cannot display the page' errors in IE.

 

Basically the same as what i was getting in v1.1.

Any ideas?

[ICTNUT]

@Boomam: You need to ensure that parent paths are enabled on the server for this site, you also need to ensure that the database path is correct in the incs/db_connect.asp file there are 2 options in there if one does not work try the other settings.

 

The timeout is due to NOT connecting to the database.

[mullet_man]

Still getting the error here, with windows auth on and updated windows script.

[boomam]

@Boomam: You need to ensure that parent paths are enabled on the server for this site, you also need to ensure that the database path is correct in the incs/db_connect.asp file there are 2 options in there if one does not work try the other settings.

 

The timeout is due to NOT connecting to the database.

Parent paths are on.

I changed the paths to c:\inetpub\wwwroot\MLSM\data\netmon.db and now no pages come up at all?

[ICTNUT]

@boomam: What is the is home directory in IIS for this site.

 

@mullet_man: This is most definately a permission issue give me a moment and i'll see if I can make life a little more easier for you.

[MK-2]

Still getting the error here, with windows auth on and updated windows script.

 

make sure windows auth is on and the top check box, about using anonymous connection with IUSR_xxxx is off. i left mine on by mistake and it caused same problem.

[boomam]

@boomam: What is the is home directory in IIS for this site.

How do you mean? Where IIS thinks the home directory for MLSM is?

Its located at C:\inetpub\wwwroot\MLSM\

I'd have had it in wwwroot itself, but it would have over-written other files that i have there for other IIS apps.

[mullet_man]

make sure windows auth is on and the top check box, about using anonymous connection with IUSR_xxxx is off. i left mine on by mistake and it caused same problem.

 

Its working now thanks mate

 

and big thanks to ICTNUT

[MK-2]

Its working now thanks mate

 

and big thanks to ICTNUT

 

when you add a server and click its link in the status page, does it show you what services are running, as i just get offline.

[ICTNUT]

@mullet_man: Well done nice to see you got there in the end.

 

@MK-2: If you add a server that has a wmi check then if the server is online the server name will be enabled as a link to an "extended Check" when clicked a deeper check of the server is performed to check the selected servcies.

 

If after a service check is performed there could be 2 reasons:

1. The username and password specified does not has the correct permissions to query the remote server i.e. User is not a member of the Domain Admins group
   
2. You have not assigned any services to the server in order for them to be checked
   
3. You have assigned services to the server that are NOT installed on that server
   

[mullet_man]

when you add a server and click its link in the status page, does it show you what services are running, as i just get offline.

 

I have just used the ping settings thus far, just happy to know its up.

 

@ICTNUT I will post some feedback later on today if thats ok?

[MK-2]

1. The username and password specified does not has the correct permissions to query the remote server i.e. User is not a member of the Domain Admins group
   
2. You have not assigned any services to the server in order for them to be checked
   
3. You have assigned services to the server that are NOT installed on that server
   

 

the username is mine so i can confirm that works.

ive assigned http check to the list

i know http works because the site it hosted on the same server that im viewing the webpage on. ive also tried terminal services and got the same...

 

Servers Status

PHOENiX UP

-then click on the link and-

Server: PHOENiX

Server is OFFLINE

 

just a bit weird. i mean as long as ping works for now like mullet_man said, it's a handy way of me seeing which servers/workstations are up.

[ICTNUT]

@MK-2 and mullet_man: If you both can do the following it should point out where the service checks are failing:

 

Open the extended.asp file found in the root of the MLSM folder in notepad.

On line 16 you will find the following:

 

On Error Resume Next

 

Can you add an apostrophe to this so it looks like:

 

'On Error Resume Next

 

Save this and then try to access the page, this should produce an error can you post this up for me to see.

[boomam]

Any idea on my problem ICTNUT?.

[Sirbendy]

I'm at this point as well..the error I get is:

 

SWbemLocator Error '80041008'

 

Invalid Parameter

 

/MLSM/extended.asp, line 141

 

If that helps..

 

It's on an XPSP2 VM under Virtualbox, logged on as me. If that's any use..

 

EDIT:

 

Ignore that! Got it working now..had the username entered with the domain\ in front of it...got shot of it and I can see services running/stopped.

 

Nice.. I can also now see PE have disconnected their AP again..grr..

Edited April 8, 2008 by Sirbendy

[mullet_man]

the username is mine so i can confirm that works.

ive assigned http check to the list

i know http works because the site it hosted on the same server that im viewing the webpage on. ive also tried terminal services and got the same...

 

Servers Status

PHOENiX UP

-then click on the link and-

Server: PHOENiX

Server is OFFLINE

 

just a bit weird. i mean as long as ping works for now like mullet_man said, it's a handy way of me seeing which servers/workstations are up.

 

Just to let you know I just put a server on WMI and its working fine with just DHCP server selected.