School Helpdesk System

[RichardHoughton]

We have a team of 9 - including Manager, and MIS Administrator - 3 Technicians and 3 NM's - so we have two Round Robin teams

[Davit2005]

We have a team of 9 - including Manager, and MIS Administrator - 3 Technicians and 3 NM's - so we have two Round Robin teams

 

ManageEngine does auto assign and you can exclude users such as managers or third level being assigned. SysAID thanks @psydii , was another one I was trying to think of but haven't used in over 6 years.

[RichardHoughton]

Arranged Demo of Nethelpdesk and trying to find a slot for SysAid - using the various Helpdesk review sites - some are very basic,

[RichardHoughton]

Just had demo with SysAid - the best so far for features, UI, Custom even down to using Chat, Teamviewer from inside a ticket to get straight to the customer - two more this week.

[IAMCloud_Curt]

+1 for cloud spiceworks

[RichardHoughton]

Excellent demo from Samanage today, gets great reviews on Top 20 Help Desk Software 2017 - Compare Reviews - very powerful.

over 20 products now on review list.

[kearton]

ManageEngine - ServiceDesk PLus. Not free but maybe worth a try.

 

+1 for this. But it *is* free! (used to only be free for up to 5 technicians, but they changed this a few years ago)

https://techcrunch.com/2014/03/05/zoho-seeks-to-disrupt-it-helpdesk-market-by-offering-servicedesk-for-free/

Edited June 29, 2017 by kearton

[Nausing]

We use onsite ManageEngine, the prices are fairly good now days if you just want the standard bits.

 

You can either have it hosted. I think under 5 techs is free too.

[kearton]

We use onsite ManageEngine, the prices are fairly good now days if you just want the standard bits.

 

You can either have it hosted. I think under 5 techs is free too.

It's completely free... (I'm licensed for 20 techs)

https://www.manageengine.com/news/manageengine-servicedesk-plus-free-standard-edition-help-desk.html

[Arcolite]

It's completely free... (I'm licensed for 20 techs)

https://www.manageengine.com/news/manageengine-servicedesk-plus-free-standard-edition-help-desk.html

 

It still says that the Standard version is limited to 5 techs on that page.

[Simcfc73]

Do any of these have a section for day to day logging.. so a techie can log jobs they carry out each day. We currently use diaries along with our helpdesk which isn't ideal.

[nathan]

Just spoke with ManageEngine and they will no longer give extra users.

[Roberto]

We are looking to replace our BMC Track IT Helpdesk System - we need more reporting features - Custom, scheduled reports, Dashboard, Quick Chat, AD integrated, Knowledge Base, Alerts, Multi Teams of Technicians and Round Robin (not all the list).

What systems do you use / suggestions.

 

We've just switched to JIRA service desk. Good value (but not free) and very nice to use. Simple enough to set up, good mobile apps, good web app.