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Posted
I've tried a few other vzaar.com videos and they work fine:

 

https://vzaar.com/videos/1617603

https://vzaar.com/case_studies/ecommerce/arena_flowers

 

- - - Updated - - -

 

 

 

Thanks - what web filtering do you have? Can you see anything being blocked?

I'm on LGfL here, nothing is showing up as blocked in the report I just ran and other videos from vzaar.com are working fine.

 

edit:- Tried it with IE too and still get the error message.

Posted

SWGfL put in the following firewall rule:

 

Source IP address : School IP range

 

Destination IP address: Any

 

Ports : TCP 1935

 

and it now works.

 

Not ideal....but apparently the destination IP can change...

 

On help.vzaar.com/article/156-firewall-issues it states:

 

Unfortunately, we can't provide a stable range of IP addresses for whitelisting by address. The problem is that vzaar is a cloud service which uses a global content delivery network. As a result, the IPs in use are many and highly dynamic in their nature. Whilst we could provide a temporary list of addresses, it would not be a reliable solution for long-term access, as they would soon become invalid. Indeed, in large part, that's the whole point of domain naming.

 

The best idea would be to run regular DNS lookups on *.vzaar.com. These lookups would give a list of the current IPs for entry into a whitelist. Depending upon your firewall configuration, it should be possible to write a script for the process and run it automatically at a set intervals.

 

It's not ideal though. If you absolutely require a list of IP addresses, then I am afraid that we do not - indeed can not - meet that requirement.

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