Praise where praise is due - Sophos.

[speckytecky]

I've posted this in the General Forum as there doesn't seem to be a Forum dedicated to praise of outstanding quality support. Plenty of brickbats in various threads where things haven't gone as expected and a smattering of praise in various threads as well. ADMINS / MODs please move if you think appropriate.

 

We recently migrated from Server 2008 Standard Edition to Server 2012 R2 on a new server - big sigh of relief from many on her after reading the saga of the Server 2008 box from me over the years I reckon:rolleyes:

 

Anyhow; migration of the Sophos Enterprise Console didn't go exactly to plan and we were for a while hung with Endpoints that refused to update. Last week a certain Harvey Grace of Sophos took ownership of the support case and has resolved it for us. Working with Harvey was an absolute treat and learning experience. Support service at it's very best. A big thank you to Sophos and particularly Harvey Grace.

Edited September 11, 2016 by speckytecky

[6Foot2]

I have to say that in most schools I have supported, including the many I was visiting/supporting in south London, Sophos was the AV of choice. We only relatively recently moved over to Endpoint Protection when Sophos came up for renewal. In all the time that my schools I don't recall a bad experience with their support (one does not stand out in my memory) and I can say that if we didn't have Endpoint now Sophos would still be in place at my current school.

 

[3s-gtech]

I'll echo that - their support is excellent IME. Not that I've had to use it often in eight years of managing our SEC.