Windows Update has broken MSI Service

[JoeFulford]

Hi All,

 

Please help me out. I've spent 8 hours on this and hoping someone else has the same issue. A windows update was approved by my colleague last week I believe and it's broken the MSI service on my machines. I can't install anything or update anything that requires an MSI. Normal fixes found on Microsoft's website and forums don't fix the issue. I'm almost certain it's a windows update issue. I can't find out what update it is though and I'm close to jumping out the window right down to the ground. Is anyone else having the same issue anywhere?

 

Thanks

Joe

[Michael]

What error(s) do you see when trying to install an application, presumably via Group Policy or manually?

[JoeFulford]

What error(s) do you see when trying to install an application, presumably via Group Policy or manually?

 

I receive the windows installer service cannot be accessed error. I've tried every single suggestion on the internet and no luck... only fix I've found is to re-image machines. This has fixed the issue but it's not a viable option for me to re-image every PC for this when I'm hoping and guessing that just uninstalling the update should fix the issue.

[network41]

Can't you remove the update via wsus console

[JoeFulford]

I don't know which one it is and plus it doesn't remove it from machines that have already grabbed and installed the update.

[network41]

Can you logon to one of the client PCs look at the Windows Updates and check by the date they were installed what was installed last week . Might give you a starting point

[JoeFulford]

Tried that and all I can see are ones from 14th of last month. Unless somehow it's gone undetected from then. I've uninstalled a few but hasn't fixed my installer issue. Not even sure simply uninstalling will fix it, but no other fix online has worked so I'm just hoping it will.

[RobD]

Is it this one:

KB3139923

 

https://social.technet.microsoft.com/Forums/windows/en-US/7109081b-a82a-46e4-b6fe-f19b7d56e431/problem-with-some-msi-installs-after-kb3139923?forum=w7itproinstall

[rama1712]

Had same issue tried all normal fixes but just found this tried it and it worked

 

Windows Installer Service - Broken by Windows Updates | The Rambling Techie

 

Try it.

[Ryan_Romeo_]

Just un-installed that update and it has worked finally fixed the issue we have been having trying to install a piece of software, just un install KB3139923 and it should work!

 

Ryan

[JoeFulford]

Thanks a lot! I've been looking around for articles for ages but wasn't able to find out anywhere! Uninstalling Kb3139923 fixed the issue. You can also fix it by installing KB3072630