GADS Failing

[Simcfc73]

Anyone else got this issue?

 

I received a reply this morning from support.

 

Thanks for your patience.

 

After reviewing the information you provided, we believe that you may be affected by a known issue. This is a high priority issue that we're working to resolve as soon as possible. Here are some details about the issue:

 

Description:

We're investigating an issue where customers can't authorize GADS.

 

How to diagnose:

You will see authorization errors when running a GADS sync. When trying to authorize GADS, you will see an error saying "Connection failed"

and "Exception: Unable to login".

 

Logs may show errors

like "google.usersyncapp.plugin.google.GoogleAuthenticationException:

Unable to login" or like this:

{

"error": {

"errors": [

{

"domain": "global",

"reason": "authError",

"message": "Invalid Credentials",

"locationType": "header",

"location": "Authorization"

}

],

"code": 401,

"message": "Invalid Credentials"

}

}

 

 

Workaround:

There's no workaround at this time - we are still investigating the issue.

[Nick_Parker]

Howdy!

 

I'm having the same issue, I contacted Google Support and they said there is a known issue impacting OAuth authentication that their engineers are busy working on at the moment.

They are going to call me regarding the issue as soon as they have more news/updates/ETAs and I'll update this thread

[InterwebsGuy]

We are having the issue too. I've spent ages trying to work out what is wrong now!

 

Then I came across: GADS error: Connecting to Google App Server using admin credentials... - ClassThink.com

 

As above, a known issue.

[fairm010]

IN the same way they're working on Youtube for School sign in?

[edublogger]

Loads of our readers are reporting exactly the same problem. Google still don't have a fix for it at time of writing. More info here: GADS error: Connecting to Google App Server using admin credentials... - ClassThink.com

[asheppard]

Yep having the same the same issue since this morning running GADS on Linux.

[ForgotMyPassword]

Same here

[aleach2]

Same here. Hope they fix it soon.

[IrritableTech]

We'll all presumably get the same email at the same time once it's fixed - but if not I'll post back.

[ForgotMyPassword]

We're centrally supported so I don't have direct contact with Google - would someone mind posting here when it's fixed as it'll be doubtless faster than waiting for our central support team

[DMcCoy]

I was fighting with this oauth issue yesterday while trying to upgrade GADS to version 4.

 

Reverted back to version 3 in the end, just tried it and it works fine today too.

[rob_coles]

^ don't suppose you have a copy of the older installer?

[IrritableTech]

Our XML file isn't compatible with v3 - tried removing GADS entirely (because it seems the update process from 4.0.1 to 4.0.3 doesn't entirely get rid of the former) and installing v3.something then upgrading through the update tool. Still getting the same error. :-(

[edublogger]

Our XML file isn't compatible with v3 - tried removing GADS entirely (because it seems the update process from 4.0.1 to 4.0.3 doesn't entirely get rid of the former) and installing v3.something then upgrading through the update tool. Still getting the same error. :-(

 

The upgrade process updates the XML file from what I understand so it's probably not backwards compatible unfortunately. We also got the same error on version 3.

[rob_coles]

Oh well will await a fix from Google. Thanks anyway

[caffrey]

Same here with 4.0.3, was working okay before

[Simcfc73]

Just tried it now and its working, haven't got a email from Google yet but the authroize button worked and GADS synched correctly.

[caffrey]

Can confirm, it's working again here

[IrritableTech]

Working here too. Jobs to be done now. :-)

[rob_coles]

And here

[aleach2]

And here. Google just phoned me to test GADS on our site. It's not "officially" working as yet but the support person was quietly confident that it would remain working.

[aleach2]

And here. Google just phoned me to test GADS on our site. It's not "officially" working as yet but the support person was quietly confident that it would remain working.

 

See email:

 

Thank you for taking my call. I am glad that you are now able to use Google Apps Directory Sync.

 

As we talked on the phone I will leave this case open since there isn't an official statement regarding this issue.

 

If you require any further information please do not hesitate to contact me.

[IrritableTech]

Just had the following...

 

We have identified a cause of the authorization failures GADS has been experiencing. We are currently in the process of releasing a change, and we expect to resolve the authorization issues within the next hour.

 

We will provide more information into the root cause once we have completed our full investigation.

[aleach2]

Latest from Google:

 

Hello Adam,

 

Thanks for your patience.

 

Please read below for updates on the status of your issue:

 

Updates since last message:

 

We have identified a cause of the authorization failures GADS has been experiencing. We are currently in the process of releasing a change, and we expect to resolve the authorization issues within the next hour.

 

We will provide more information into the root cause once we have completed our full investigation.

 

If you have any questions about your case, you can reply to this message and a support agent will follow up with you.

[Jika]

We have been getting, from more than 8 days, an connection error to google server using GADS 3.2.1 ... We are unable to authenticate with Google apps server.. any update about it please?