Recording and storing calls - DHT has asked a favor .......

[pooley]

The DHT has asked me about call center software and recording calls etc.

 

Her son is setting up (another) business venture - this time a small 5 man call center. Apparently he has it all sorted, staff, contracts, office space, phones, but... he hasn't got a means to record calls. This is a must in the CS business by the sounds of it.

 

I am tempted just to walk away and say I have no clue, but my techie mind is peaked and I wondered what the options would be?

 

I have no idea about PBX setup and for only 5 lines he's probably better off with a cloud solution??

 

Idea's on a postcard please.

 

Si

[Edu-IT]

Something like this perhaps? Natterbox | Natterbox

[woody]

It needs to be a professional solution by the sounds of it, which won't be cheap. We had this set up when our Academies opened but it wasn't flexible enough for a school environment - but I think it would do a good job in this scenario. Call Recording & Call Logging Solutions | Oak Telecom

[Mark182]

These guys are good.

[pete]

What phone system is he using? It's usually an optional addon or built-in.

[mjs_mjs]

Features | Asterisk.org - Free open source and will run with little hardware. You will need a SIP trunk or the like and IPphones. Which all CS's have really. Will record to MP3 tho i have never used this personally.

[MatthewL]

I've had sites running with Oak before with Avaya kit, seems to do the jobs with no problems.