Apple VPP Facilitators

[ginge0073]

Hi,

I have enrolled the school I work at in the Apple VPP program and that has all been accepted. The next step is setting up the Facilitators to actually buy the apps. How do you go about doing this? It says that you login to the Apple Management for VPP and you can set them up in there. I can find no section in there to do this.

Any help greatly appreciated.

[snagrat]

Has the VPP been approved by Apple yet? Usually takes them a couple of days to do so

[ginge0073]

Thanks for the reply.

Yes its has been approved, school have recieved the email back to say click here to review and accept conditions.

Done that, it then says click get started to set up your facilitators. But I can't see anywhere to add these facilitator accounts.

 

Cheers.

[Dkeen94]

If you go to the link below it will take you to the login page for the Program Manager Management Tool, from here you will be able to add VPP Facilitators:

http://edu-vpp.apple.com/asvpp_manager/

 

To add "Facilitators or Admins" you need to make sure your Apple ID has two step verification attached to it.

 

Hope this helps

[KTECH]

Hi

 

I've had the same issue, is the 2 step verification necessary if the vppmanager account is only for registration, does it have to be tied to a specific device?

 

We normally set up vpp for the School before we do an install so we know it's working beforehand, do you know if it will let us use the same device for all the vpp accounts we create as we normally create them before the kit has arrived. Thanks

Edited March 10, 2014 by KTECH

[KTECH]

I'm trying to establish if the changes Apple have made changes the way we need to structure the registration/setup. Until they made the change the vpp registration ID was only used to register the School for the program and create facilitators etc so wondering if having to do the 2 step verification will affect things? :/

[ginge0073]

Hi,

Done the 2 step verification, it only lets me add admin accounts, no option for a facilitator.

 

Regards.

[ginge0073]

Got this working now. Can now add the facilitators accounts. It was very bizarre. Couldn't do it one day, came to it the next day it allowed me to do it.

Cheers everyone for replies and help.

[Andie]

I have been going round in circle with this for days! The VPP site linked above just keeps throwing me onto two step verification. But the My Apple ID site either is down or, when it is up, shows me as having done the verification. To add insult to injury, emailing Apple support generates an automatic reply telling me that Apple VPP is the easy way to deploy apps.....!

[Helenr26]

Any idea on what you did differently, as I'm having exactly the same problem with our school VPP. Can't see any where to add the facilitators, just an admin button that takes me round in circles. Have done the two step verification previously, but nothing changes. Any help appreciated:confused:

[Andie]

Any idea on what you did differently, as I'm having exactly the same problem with our school VPP. Can't see any where to add the facilitators, just an admin button that takes me round in circles. Have done the two step verification previously, but nothing changes. Any help appreciated:confused:

 

I've managed to get this set up. The two step verification thing was the sticking point, as I had misunderstood what it meant and involved and I'd missed the part to set this up as I wasn't inputting the answers to my security questions. You will need a mobile phone that can receive SMS messages and ideally one of the school's Apple devices as well, with Find My iPhone enabled. The section on My Apple ID for setting this up is easy to miss - you need to look for the blue Getting Started link under Two step Verification in the Password and Security part after you have entered the answers to your security questions.

 

Anyway, Apple Support sent me these instructions which actually do work if you follow them carefully (I was very sceptical!):

 

"From my understanding, you were inquiring regarding establishing new Admin (Program Facilitator) accounts. I would be happy to assist.

To manage and create Admin accounts, please navigate to the following website:

http://deploy.apple.com

You should see “Deployment Programs” after the site loads. If you look below this text and to the right, there should be a place to enter your Agent ID and password.

Please input this information, and select “Sign In”.

Once signed in, to add an Admin account, click “Admins"

From here you should be able to create Admins for your account.

If you are still unable to create these accounts, please navigate to:

http://appleid.apple.com

Select “Manage your Apple ID”.

Please sign in with your Agent (Program Manager) ID.

Please insure there is a valid address and phone number present on this account.

Please select “Password and Security”, and input the answers to your security questions. We will now need to initiate the Two-Step Verification option for this account. This is required in order to ensure that your account is entirely secure.

Under Two-Step Verification, please choose “Get Started”.

Follow the required steps, and remember to retain your account security information. For additional information on this security measure, please review the following article:

Apple ID: Frequently asked questions about two-step verification for Apple ID: Frequently asked questions about two-step verification for Apple ID

Once the steps have been completed, you can navigate to the following address:

http://deploy.apple.com

Please sign in with this ID, and choose the “Admins” option. You will then be able to create new Admin accounts for your institution.

For more information on the VPP, please see our step-by-step guide at:

Volume Purchase Program PDF Step-by-step Guide

http://images.apple.com/education/docs/VPP_Education_Guide_EN_Feb14.pdf"

 

I am now set up and have been able to add further admin accounts.

Edited May 4, 2014 by Andie

[Helenr26]

Thanks Andie - I had like you overlooked the link to start with regarding the two-step verification, but I had managed to get beyond that point and set up the mobile to receive SMS messages, but I was still confused because it appeared to only let you add 'admin'. I've now realized that these are actually 'facilitators' - I wish Apple had made that bit clearer!

 

Thanks for your clarification on this - It really helped, as i'm now up and running, but I'm sure many others are still confused by this process:)

[fredbayker]

just to add:

 

Programme manager's are now called Agents.

Facilitators are now called Admins.

[Andie]

I'm still having problems. I appear in the admins section of VPP and can add other admins. But if I'm logged in on the VPP and go to the Education Store all I get is the iTunes store for music and books - not the app store.

 

Quite frankly, this is driving me mad! Apple, if you are reading this, the VPP program is NOT simple! It is over complicated and confusing...

 

I guess I'll have to send another request to apple support. I've also been trying to find out how you can buy Apple VPP credit with a purchase order, as lots of places on the web keep telling me I can do. But all the Apple pages just tell me I can do it and don't tell me how!

[Andie]

This is now officially a real headache, to the point where I am wondering if we will ever get this to work. I have tried logging in as one of the other admins. Needed to go through the whole My Apple ID and two step verification process again for this ID. But got an agreement to accept for the VPP, so looked promising. But once I get to the point of entering a search for an app, I am getting a blank search result every time. I have checked that the app exists in that name by going straight to the ordinary app store, but I can't get that app up on the VPP search. At some point, I got prompted to try a different store which just threw me into iTunes and the Apple ID from VPP won't work in iTunes!!!!!!!!!!

 

Has anyone in Edugeek actually got as far as purchasing apps in the VPP recently??? Help!

[Andie]

This is now officially a real headache, to the point where I am wondering if we will ever get this to work. I have tried logging in as one of the other admins. Needed to go through the whole My Apple ID and two step verification process again for this ID. But got an agreement to accept for the VPP, so looked promising. But once I get to the point of entering a search for an app, I am getting a blank search result every time. I have checked that the app exists in that name by going straight to the ordinary app store, but I can't get that app up on the VPP search. At some point, I got prompted to try a different store which just threw me into iTunes and the Apple ID from VPP won't work in iTunes!!!!!!!!!!

 

Has anyone in Edugeek actually got as far as purchasing apps in the VPP recently??? Help!

 

OK, I think I have worked out what I was doing wrong, but I still maintain that Apple have made this very confusing. In the VPP getting started window, you have to choose iOS apps and search in the box next to this to find the apps. Not the search box in the top right corner of the screen.

 

However, I have just put in a support email to ask how to purchase VPP credits with a school purchase order. I can find of lots of links to redeeming VPP credit, but nothing telling me how to buy VPP credit.

 

And somewhere along the line, things went badly wrong and I got forced into resetting one of the admin passwords.....

 

This has been the kind of day which makes me question my choice of job....

[apearson]

Hi,

I too have been driven mad by this today! Apple have changed things since I last signed up a school for VPP. I have created an admin (originally Program Manager I think) for VPP, but when you click the 'Volume purchase program' link in the left hand pane, it takes you to the VPP store but still with a 'sign in' button. When you click this link, it takes you to a sign in page with the words - 'Sign in below with the Program Facilitator Apple ID and password that was given to you by your institution's Program Manager.' but I cannot see any way of creating a program facilitator (I know they have changed names now). If I create another admin, I can put a first name, last name and email address, but no password. So, having created a new admin, how can that person then log in as they don't have a password. No email is sent to the address entered for the new admin!

 

Help!

 

Andy

[Edu-IT]

It's done here.

 

http://edu-vpp.apple.com/asvpp_manager/

 

Make sure the new account you make for the program facilitator is not one that has ever had an Apple ID.

 

It should then send them an invite with a link to set a password.

 

It comes from [email protected]

[apearson]

Since I only get the option to create a new admin, I assume they are program facilitators?

The email address I entered is brand-new not been used with Apple before. However, it has not received any email as yet from Apple.

[Edu-IT]

Yes. Appears to be that way.

 

Being blocked by spam?

[apearson]

The email address i used is hosted on office 365. There is nothing in the junk mail folder. I'll try again tomorrow! Such a hassle. and the two-step authentication just makes it even more infuriating!