d0pefish Posted January 27, 2014 Posted January 27, 2014 Isn't that moot anyway, because if the guy on the other end doesn't hang up, you get put back through to them? (There's some stupid mechanic about if both people don't end the call, I think..) Yep that's how some scams have run. They tell you to hang up, call your bank then they do not hang up so the line is still active. You then pick up, and get through to what you believe is the bank who confirm everything when it's just another person on the same call. I've had the same with Natwest and did before with O2 as well....call to say can I confirm identity. I've said yes, can you confirm yours. A few times the "I'm calling from X" actually means "I'm calling from a company who X sold your details to".....Call from O2 but they had no idea about my contract and said I could upgrade early if I wanted a new phone...despite at the time being 3 months in to a new contract. Turned out it was a company that had my details from O2 and would get a bit of cash if I signed up for a new contract through them. Basically if you need me now, I'll call you
d0pefish Posted January 27, 2014 Posted January 27, 2014 Natwest have been really good over this kind of thing... When their credit card services call me they tell me what transaction they are querying about, and only ask for parts of my DOB and then random parts of my security information. They've also been really good when I lost my card and it was picked up and used to set up a paypal account (my verified paypal account does not have this card attached to it) Everything was sorted out in 2 20 minute phone calls to natwest and paypal, and the £200 they had spent was back within 24 hours. The other problem i always see with giving random details is how do you know the other end has it? Say your password is dog. I call you and say I'm from natwest, can you give me the first and third letter. You say D and G because you don't want it to be wrong, I say yes that is correct. At what point have either of us verified the other? If you give me the wrong details and I say correct, you might be on to something, but then if I am legit, you've now just given wrong details to your bank and they might start to doubt you! If you aren't the initiating the call it should always be treated with a hint of suspicion....always!
Earthling Posted January 27, 2014 Posted January 27, 2014 I agree but what's even more infuriating is my bank's recent trend of calling me then asking me to confirm my identity via a series of personal questions. When I point out that they called me and that they could be anybody, they act like I'm the idiot! Of course I never tell them anything but have called my bank directly when this has happened and yes, it was the bank and yes, they do need to confirm my details. Absolute stupidity. Then again, I am with Lloyds, nothing they do makes any sense to me any more! This......a hundred thousand times this. As soon as I'm asked to confirm my identity , I say 'But you called me. If you don't know who you're calling, what's the point of talking to you,' and hang up, straight away. Few, if any, now I come to think about it, ever call back.
CHR1S Posted January 27, 2014 Posted January 27, 2014 Isn't that moot anyway, because if the guy on the other end doesn't hang up, you get put back through to them? (There's some stupid mechanic about if both people don't end the call, I think..) I use mobile 99% of all calls.
sted Posted January 27, 2014 Posted January 27, 2014 Unfortunately I have become jaded over time and now suspect EVERYONE! Even the poor sod who knocked the door last week, collecting for the Air Ambulance. He had a very nice looking ID badge, but ill be a monkeys if your getting my details for a direct debit on my doorstep. (and the fact I'm tight as - charity begins at home old boy) Strangely people tend not to string me along, the lady claiming to be from Virgin offering a free upgrade if I just confirmed my password with her didn't stay on the line. I often find laughing manically at their stupidity whilst pointing it out is another great way to wind them up. its the same with the dead line calls ive started counting from 1 to 10 (increasing in volume every time) then just hang up. Again i olny have a land line for the internet the only people who have my number are bt (duh) parents sister and aunt and uncle. Ive come to the conclusion that any one that doesent do the courtesy of showing on called id who they are gets ignored
LosOjos Posted January 27, 2014 Posted January 27, 2014 its the same with the dead line calls ive started counting from 1 to 10 (increasing in volume every time) then just hang up. I really hope you do this in public.
laserblazer Posted January 27, 2014 Posted January 27, 2014 Someone I know had a call and he strung them along for a bit and then shouted "WHAT HAVE YOU DONE? THERE'S SMOKE COMING OUT OF MY COMPUTER - EVERYONE! GET OUT THE HOUSE IS ON FIRE - GET OFF THE PHONE YOU BARSTEWARD I NEED TO PHONE THE EMERGENCY SERVICES". He's not been troubled since. 1
sted Posted January 27, 2014 Posted January 27, 2014 I really hope you do this in public. on my landline? suppose I could open the windows. Don't think other than the operator ive ever had a cold call on my mobile
LosOjos Posted January 27, 2014 Posted January 27, 2014 on my landline? suppose I could open the windows. Don't think other than the operator ive ever had a cold call on my mobile I get them on my mobile all the time never use the landline and retailers I want to have my details have an irritating habit of selling them to the highest bidder
sted Posted January 27, 2014 Posted January 27, 2014 I get them on my mobile all the time never use the landline and retailers I want to have my details have an irritating habit of selling them to the highest bidder on web forms etc when it asks for a phone number I cheat so say its a ford dealer I fill in a vauxhall dealers number instead of mine or just make one up most forms don't check so a lot start 0891 lol
Kurgan Posted February 10, 2014 Posted February 10, 2014 had an indian fella try this one this morning. His accent was amusing and made me instantly think of it as a scam, only stringed him along for a few mins really. He claimed he was from MS and My computer had been hacked and all my personal info had been stolen and they were going to transfer me to some other department. Crazy I couldnt beleive the cheek of these people, it had the delay at the start before the call got connected so I not sure if that means theres some call center abroad doing this all day.
Arcath Posted February 10, 2014 Posted February 10, 2014 it had the delay at the start before the call got connected so I not sure if that means theres some call center abroad doing this all day. I'd assume that the people in the call centre don't know its a scam or that they aren't making calls for Microsoft. You'll find that $ShadyCompany are paying for time/calls at $CallCentreOwningCompany since they transfer you to the technical dept they are probably transferring you out of the building to the scammers. 1
elsiegee40 Posted February 10, 2014 Posted February 10, 2014 Mr gee40 took one on Saturday while I was out. The asian caller from "Microsoft" opened with asking him if he had any problems with the performance of the computer; Mr gee40 said he just put the phone down without saying anything. We haven't had a return call... yet.
laserblazer Posted February 10, 2014 Posted February 10, 2014 I'd assume that the people in the call centre don't know its a scam or that they aren't making calls for Microsoft. You'll find that $ShadyCompany are paying for time/calls at $CallCentreOwningCompany since they transfer you to the technical dept they are probably transferring you out of the building to the scammers. That has not occurred to me. So all the Asian call-centre workers think we are incredibly rude and arrogant because they are totally oblivious to the fact that their client is trying to rip us off?
Garacesh Posted February 10, 2014 Posted February 10, 2014 That has not occurred to me. So all the Asian call-centre workers think we are incredibly rude and arrogant because they are totally oblivious to the fact that their client is trying to rip us off? If you were smart, that's how you'd run the scam, yeah. The 'front-end' workers think they're legit, so they won't kick up a fuss. The 'back-end' scammers don't have to do anything at all until someone feeds them a prospective mark that's already 'invested'.
Arcath Posted February 10, 2014 Posted February 10, 2014 If you were smart, that's how you'd run the scam, yeah. The 'front-end' workers think they're legit, so they won't kick up a fuss. The 'back-end' scammers don't have to do anything at all until someone feeds them a prospective mark that's already 'invested'. The 'back-end' scammers also have the ability to deny being from Microsoft because they never mentioned it after you get transferred to them. 1
Garacesh Posted February 10, 2014 Posted February 10, 2014 The 'back-end' scammers also have the ability to deny being from Microsoft because they never mentioned it after you get transferred to them. Also true, I'd suspect.
TwoZeroAlpha Posted February 10, 2014 Posted February 10, 2014 That certainly rings true with my experiences of them. The front end get very upset when you accuse them of scamming you, but then again, they're almost too defensive. Methinks they do protest too much!
Garacesh Posted February 10, 2014 Posted February 10, 2014 Maybe a part of them suspects, that they don't want to believe, because they're actually earning money right now, and the needs of their family outweigh the possibility that they might be aiding scammers, so long as it's only a possibility. It could be wrong, right? Right? Please let that be right.. You never really know the whole story, I s'pose. Maybe they're only paid on commission and commission alone, so it's in their interests to get you invested.
witch Posted February 10, 2014 Posted February 10, 2014 That's interesting because none of the callers I have ever had havent put me through to anyone - they have launched straight in to the event viewer stuff
TwoZeroAlpha Posted February 10, 2014 Posted February 10, 2014 That's interesting because none of the callers I have ever had havent put me through to anyone - they have launched straight in to the event viewer stuff I believe the eventvwr stuff is first as the bait and hook. Once they have you convinced something is seriously wrong with your PC you get escalated.
witch Posted February 10, 2014 Posted February 10, 2014 I believe the eventvwr stuff is first as the bait and hook. Once they have you convinced something is seriously wrong with your PC you get escalated. Ah, I see, except that most of them have actually said they work for microsoft - or I thought they did....
featured_spectre Posted February 10, 2014 Posted February 10, 2014 They use eventvwr to show you how many "viruses" are on your machine, and then alter settings on the machine which cause it too look like it has been heavily infected. By that point they then charge to get it back to how it was, install AVG free and Malware bytes. They charge between £200-£500 for this service. I have had them on a virtual machine, and when it "rebooted" and came up the same, they said there was a problem. They didn't like being connected to a virtual machine at all.
Kurgan Posted February 10, 2014 Posted February 10, 2014 They use eventvwr to show you how many "viruses" are on your machine, and then alter settings on the machine which cause it too look like it has been heavily infected. By that point they then charge to get it back to how it was, install AVG free and Malware bytes. They charge between £200-£500 for this service. bonkers. obviously works with some people. Had a teacher in the last school I worked in come in with her laptop as her hubby had payed £80 for something to be done over the phone, so we checked it was still vanilla windows. I have had them on a virtual machine, and when it "rebooted" and came up the same, they said there was a problem. They didn't like being connected to a virtual machine at all. lol. nice one Suppose I need to get something ready incase I get a reoccurence 1
AMLinington Posted February 11, 2014 Posted February 11, 2014 I agree but what's even more infuriating is my bank's recent trend of calling me then asking me to confirm my identity via a series of personal questions. When I point out that they called me and that they could be anybody, they act like I'm the idiot! Of course I never tell them anything but have called my bank directly when this has happened and yes, it was the bank and yes, they do need to confirm my details. Absolute stupidity. Then again, I am with Lloyds, nothing they do makes any sense to me any more! Funny. I'm with Natwest and had this exact issue. Never did find out what they wanted.
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