Easymail migration to Office 365

[witch]

Just a thought @witch - you haven't by any chance switched over to SWGfL FTTC have you. We have and our upload speed has dipped from a pretty steady just over 10.00 Mbps to under 2.00 Mbps at times now. SWGfL are looking into this.

Nope - we didnt

[witch]

It may be a sub-folder problem. Various threads suggest that it is email accounts that have a long list of subfolders under the inbox. I cant confirm that all 16-odd have the problem but I have checked three and they definitely do.

Info is here:

Inbox's sub folders are not migrated with IMAP migration tool - Email and calendar - Office 365 - Microsoft Office 365 Community

and here:

IMAP migration fails - Email and calendar - Office 365 - Microsoft Office 365 Community

 

this may well be why SWGfL stopped offering the service?

Now what

*edit

I have just checked a successful migration and this particular user has so many folders that they run off the page (has she never thought about saving them ELSEWHERE!) so I'm not even sure that this is the issue

Edited December 8, 2013 by witch

[plexer]

With a connected account emails will be pulled in until the easymail server is no longer available.

 

Perhaps that will work better than the migration would have to test perhaps using one of the failures?

 

Ben

[speckytecky]

By golly @witch - those two schools get some added value with you don't they. I hope that they let you claim all the overtime you give them.

 

Now for the oft expected numpty question from me! You mention saving messages from UnEasymail to other than the folders provided - I'd love to know how to do that myself - especially as my Bursar now has fast approaching 2GB in her folders; that come migration time if I lost any of them I'd be hugely in the deep, deep, doo da!!

 

It may be a sub-folder problem. Various threads suggest that it is email accounts that have a long list of subfolders under the inbox. I cant confirm that all 16-odd have the problem but I have checked three and they definitely do.

Info is here:

Inbox's sub folders are not migrated with IMAP migration tool - Email and calendar - Office 365 - Microsoft Office 365 Community

and here:

IMAP migration fails - Email and calendar - Office 365 - Microsoft Office 365 Community

 

this may well be why SWGfL stopped offering the service?

Now what

*edit

I have just checked a successful migration and this particular user has so many folders that they run off the page (has she never thought about saving them ELSEWHERE!) so I'm not even sure that this is the issue

[plexer]

For users where you have this sort of issue I think you may have to get them an outlook client licence to enable a local copy to be made.

 

Ben

[witch]

@speckytecky

did I? Where!

It seems to be saying that the default folders are ok but the issue is if you have lots of folders you have created

Tomorrow I will follow @plexer's instructions and try and do the connected account thing to see if that works. If it does, then I might go down that route as there aren't TOO many to do.

[speckytecky]

Highlighted in red below!

 

It may be a sub-folder problem. Various threads suggest that it is email accounts that have a long list of subfolders under the inbox. I cant confirm that all 16-odd have the problem but I have checked three and they definitely do.

Info is here:

Inbox's sub folders are not migrated with IMAP migration tool - Email and calendar - Office 365 - Microsoft Office 365 Community

and here:

IMAP migration fails - Email and calendar - Office 365 - Microsoft Office 365 Community

 

this may well be why SWGfL stopped offering the service?

Now what

*edit

I have just checked a successful migration and this particular user has so many folders that they run off the page (has she never thought about saving them ELSEWHERE!) so I'm not even sure that this is the issue

[witch]

Ahh - I see, I thought you meant in another sort of Easymail folder.

I was thinking of getting them to use Outlook - at least the emails will be saved on their own machines - but where? It cant be in their profile so I would have to make sure that it was saved somewhere that will be synced. But if we are going to office 365 then that is all moot. @plexer If I am going to try the connected account thing - presumably I need to take the account I am going to try out of the migration. At the moment all the accounts are still there, both failed and working.

Will doing it that way pull in ALL the emails in the account

Edited December 8, 2013 by witch

[witch]

To add their own account as a connected account:

 

Log in to Office 365.

Click the cog symbol next to the name on the top right of the screen.

Click on options.

Click on connected accounts.

Click + symbol to add an account.

 

Follow the on screen instructions.

 

Ben

So it asks for the same details as the migration endpoint? But will it bring in all the old emails, (inbox, sent, etc) and if it does, will it bring them in the folder structure that they are currently in?

[Boredguy]

It should show them the same structure as already in easymail. They should then be able to drag the mail between accounts in a similar fashion to the migration (just not automatically)

[witch]

It should show them the same structure as already in easymail. They should then be able to drag the mail between accounts in a similar fashion to the migration (just not automatically)

 

Sorry - I dont understand what you mean. It asks for the same details as the endpoint. How would you drag the mail?

Edited December 9, 2013 by witch

[witch]

I removed one of the accounts that failed to migrate from the migration list

I logged on to Office 365 as that user

I followed the instructions to connect an account very very carefully. I have received an error message stating that a test connection to that account wasn't successful. Either the email address or password is incorrect

But it isn't

I have just logged on to the user's Easymail account with the same details successfully. And also started the connection wizard again, with the same result.

I am at a loss now as to what to do, @Boredguy @plexer

Edited December 9, 2013 by witch

[witch]

Also - reading around the subject - the connection only downloads new emails so it wouldnt migrate all their old emails?

[Boredguy]

Have you tried to connect the 2 accounts via outlook? It's very strange if 365 can not see those few accounts.

[witch]

We dont use Outlook. I don't know how to do that. I wouldnt be able to change someone else's email account anyway Edited December 9, 2013 by witch

[plexer]

I'm sure it will pull in all emails:

 

Connected accounts downloading old email - Email and calendar - Office 365 - Microsoft Office 365 Community

 

Suggests that it would.

 

Let me get my feet back on the ground and head in the game and I'll be in touch.

 

Ben

[witch]

I'm sure it will pull in all emails:

 

Connected accounts downloading old email - Email and calendar - Office 365 - Microsoft Office 365 Community

 

Suggests that it would.

 

Let me get my feet back on the ground and head in the game and I'll be in touch.

 

Ben

 

Thanks Ben. I really cant see what to do now. The annoying thing is that I have three accounts and all three migrated successfully - giving me nothing to play with!

[witch]

I have now tried to connect two accounts and watched whilst the DH tried his - even putting in the IMAP stuff it doesnt work. He gets a message to say you cant connect to your own account which would imply that it hasnt picked up the IMAP thing. I get " the test connection was not successful - check username and password"

Has anyone got ANY ideas as to what I can do? Or what I am doing wrong?

[plexer]

I'm wondering if the whole thing is getting confused because you've used the same format for the username in Office 365 it shouldn't but as a test create a new O365 account for one of the failed users but use a different format i.e initial.surname or something and then try a migration or connected account setup for that.

 

Ben

[witch]

But if that was the case, then surely none would work given that the same info is given re the bulk migration - and 30 users did work? I will happily try another version though

[Boredguy]

If you do not wish to alter the naming convention, you could try the CSV file with a modified 365 account as [email protected] since this e-mail account will always remain valid regardless of what other domains you have assigned to your users.

 

So for example have [email protected],[email protected],mypasswordhere

[plexer]

I'm just trying to rule out other things now as all logic with what Microsoft does has gone out of the window.

 

If you haven't already I would also log a service request with Microsoft that can be done through the admin portal.

 

Ben

[witch]

If you do not wish to alter the naming convention, you could try the CSV file with a modified 365 account as [email protected] since this e-mail account will always remain valid regardless of what other domains you have assigned to your users.

 

So for example have [email protected],[email protected],mypasswordhere

I see why you would say that but as 30 out of 47 did migrate, I cant see why I would need to. Interesting thought though.

[witch]

So

I have now removed one of the successful migrations from the bulk migration, and logged on as that person and tried to connect the accounts

This time I got the "you are trying to connect to your own account" message as soon as I entered the IMAP settings - which is odd as they are exactly the same as for the bulk migration. It must be something I've done - but what? Or maybe I cannot connect accounts with the same address via this method

I can't see where to log a service request either

 

I also have created a new user in Office 365 with a different format for the name - sm@ rather than ssmith@ and tried to connect the accounts with no success. It couldnt find the account

Am I doing something really stupid?

Edited December 11, 2013 by witch

[witch]

Can ANYONE point me in the direction of any sort of solution? I have gone round and round on the web and cannot find anything of any use.

At what point do I tell my boss that I just can't do it

Have raised a service request but of course they will try and ring me and I am not here that often

Edited December 11, 2013 by witch