Novalee Posted June 13, 2013 Posted June 13, 2013 Everytime someone on our Windows 7 machines opens a pdf link in IE9 it crashes. Originally the problem was that it opened with an 'oval' picture - sure you all know the one! But now it crashes. We can save target as, and open that way but it's not an ideal solution. Has anyone seen this before? Thanks
Michael Posted June 13, 2013 Posted June 13, 2013 What version of Adobe Reader? Is the problem there with Safe Mode and Networking?
uffy2000 Posted June 13, 2013 Posted June 13, 2013 (edited) Can you clarify, Does IE crash of the whole computer? If just IE creashes try below. Can you open adobe reader (not in IE), if so go to edit> preferences > General at the bottom there should be a box that says "enable protected mode at startup" untick it and then give it a go in IE again. Hope this helps! Edited June 13, 2013 by uffy2000
jamesfed Posted June 13, 2013 Posted June 13, 2013 Turning off protected mode has fixed no end of problems for me as well - you can even do it using a reg change (a quick google will find which one) that can be deployed by group policy.
Novalee Posted June 13, 2013 Author Posted June 13, 2013 Well we actually have Foxit as standard school wide pdf reader. Could this be the problem then?
uffy2000 Posted June 13, 2013 Posted June 13, 2013 Well we actually have Foxit as standard school wide pdf reader. Could this be the problem then? possibly, have you tried Adobe?
mac_shinobi Posted June 13, 2013 Posted June 13, 2013 Upgrade IE to version 10 and adobe reader to the latest version :-) Didn't know ref protected mode in IE. handy to know Other option is in adobe reader I think if you goto edit --> preferences --> Internet Un-tick to open or use IE to read pdf's and it should open pdfs with adobe
3s-gtech Posted June 13, 2013 Posted June 13, 2013 (edited) Well we actually have Foxit as standard school wide pdf reader. Could this be the problem then? We use Foxit school wide too, and we got the oval too. We updated to V6, and changed the IE security settings to allow IE plugins to work - protected mode off (since the plugin was being blocked). No problems since. Personally, I won't install Adobe Reader unless I REALLY have to - it's on 1 PC out of 550 atm. Edited June 13, 2013 by 3s-gtech 1
Novalee Posted June 14, 2013 Author Posted June 14, 2013 I will try this today and let you know how I get on.
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