CLEO Exchange Slowness

[Ste_Harve]

Hi all,

 

Been having issues with our hosted email system. It's really slow, logged a call with oneconnect and they know there's a fault, but just wondered if it's affecting a lot more people as it's getting to the point where it's taking 5 mins to open an email, and that's if it does open it.

 

Anyone else in same position? It was working fine this morning about half 7, and then started to play up about an hour later, had the same yesterday afternoon, and it came back late afternoon, maybe around 4-4.30ish.

[ChrisH]

Same issues here as well.

[jhothersall]

Same issue here and yesterday, this is becoming a joke this !!!!

[mikejay38]

Same here we have had months of problems with owa hanging and crashing on the spell check that oneconnect have been looking into. And now email has been down since about 8am and was the same yesterday even the internet went down for about an hour yesterday afternoon. Since oneconnect took over service has dropped westfield was slow but oneconnect are a joke. I have heard that a lot of the staff have been laid off and the webteam are now down to 2 people with instructions school jobs come second to paying customers. Which is probably the same with email as the answer i got this mornig when i asked if email was down again they said if you are a school yes.

[LansITGuy]

We've been having the same issues for the last few days. Got the same response that they are aware of the issue. We also had the full Internet outage yesterday afternoon to add to the fun.

[Mark182]

Same here! it's a joke. It's unusable at the moment.

 

Also I got this E-mail from OC :-

 

apologies for the issues your school is having with Outlook Web Access.

 

 

 

As discussed, the issue is part of a wider known problem which is being looked into as Problem Record PM00000144.

 

 

 

This requires a new server to be created and linked to the Exchange system in order to clear the failure. This is on-going and will be dealt with as soon as possible.

 

As mentioned the workaround is to use the Light version of OWA until the fix is in place.

 

 

 

once again, an apology for the disruption this is causing.

Edited June 13, 2013 by Mark182

[mike_ash]

We're having the same problems and have been for some time, almost unusable at the moment. If anyone fancies working for oneconnect though they have not 1 but 13!!!!!! ICT related jobs advertised on the county website at the moment

[Geoff]

What's your SLA say?

[jhothersall]

from the Portal

ICT Notification

 

The LGFL email system is currently experiencing significant performance issues. This has been caused by essential changes in configuration in order to minimise the effects of concerted malicious attacks on the network. A side-effect of these changes has put extra load on the email service. One Connect Limited is treating this as its number one operational priority and putting all necessary resources into resolving this issue.

 

At 4pm this afternoon the service will be taken offline for a brief period, which should resolve this issue.

 

We apologise for any inconvenience this may cause.

[Edu-IT]

So did it solve it?

[sammy42]

still not been fixed we are still having problems some 24 hours later

[mike_ash]

So did it solve it?

 

Well we've had no complaints from staff yet but I'm not holding my breath

[LansITGuy]

Everything seems to be going OK so far this morning. Even our Internet connection seems a little more lively than of late (although I am not fully commiting myself on that until later in the day).

[Mark182]

Ours seems to be okay for now...

[mike_ash]

I spoke too soon, one word - useless

[Mark182]

My school are looking to bring this in house. It’s been going downhill for the last couple of months also with the price rise in CELO services has not gone down to well here as well.

[Geoff]

Well you can get Office365/Google Apps for Peanuts.

[Mark182]

Just incase anyone did not see this :-

 

Title: ICT Notification Email Outage

 

Description:

 

ICT have recently experienced a number of concerted malicious attacks on the network. The network security solution has ensured that these attacks have not compromised the network but they do create an excessive load on the network.

 

The excessive load created by the malicious attack can have an adverse effect on the performance of all of the school Internet services. In order to mitigate against the effect these network attacks are having on the network a change was implemented at 8am Tuesday 11th June which included a change to the configuration of the Email service.

 

ICT were first notified of an issue when an incident was raised by a school at 9:51am on Wednesday 12th June. This incident was immediately assigned to our team of network engineers for investigation. A solution was identified and a resolution plan was agreed and the required changes scheduled for 4:00pm on Wednesday 12th June which required a short break in all Internet services for schools. A message was posted on the Schools' Portal at 2:00pm on Wednesday 12th June informing all schools of the issue and the planned short disruption to resolve the issue.

 

The planned solution was implemented at 4:00pm as scheduled with a brief outage of the email service but resulted in an immediate improvement to the email performance. A stress test was performed which supported the improvement and the service has been monitored closely since the change was implemented. The service will continue to be closely monitored

 

 

Please forward to: Not Applicable

Related Information: Not Applicable

Type of Action Required: None

Deadline for completing the action: Not Applicable

Contact: OCL ICT Services, 0845 053 0006, [email protected]

[Geoff]

Had to come in early and learn DDoS protection 101. I bet the LGfL services had this in place already. Seems a lot of knowledge got 'forgotten' in the transition to One Connect?

[jhothersall]

not working again ..

[Mark182]

Seems to be okay here at the moment. Just very slow.

[Ste_Harve]

Well it's gone slow again this morning, clicking on an email seems to take a while to load the content!!

[Mark182]

same here, we are down again. Staff are going crazy.

[LansITGuy]

We've got a case of Deja Vu going on. Office staff are climbing the walls.

[Geoff]

So, about that SLA?