Weird issue with formatting when open old Word docs in Word 2016

[elliottmarter]

I know from the title this is going to sound like a total PEBKAC question but it's got me stumped...

We upgraded an environment to Server 2016 / W10 / Office 2016 from Server 2008 / W7 / Office 2007

One or two users complained of a text disappearing in their word docs (which upon inspection were 97-03 format).

When they had a table (with text in each cell) and a cell in the middle of the table was split the text in the cell directecly next to it (to the right) disappeared and also the cell became unclickable

see here for an example

So my first thoght was let me see if I can make it do it, So I copied the doc to my laptop (also on word 2016) and opened it, and it displayed everything just fine.

these laptops are all pretty fresh (built with MDT a few weeks ago)

One teacher mentioned that it also displayed fine on another teachers laptop but I didnt see this happen so not the most reliable of sources.

what are your recommdations with how to proceed here? Should I rebuild the laptop? (files are all redirected so it wouldnt take very long at all)

[Steve21]

There's a bug with a patch released last week that might cause the issue if you haven't installed it on yours may explain why it's different for you

 

Do a quick Google on KB4011039 and you should see to check if hats what you have, they're releasing a patch this week I think to fix it

 

Steve

[elsiegee40]

This problem?

http://www.edugeek.net/forums/office-software/187904-kb4011039-update-causing-loss-text-word.html

[elliottmarter]

oh wow! this looks very promising I will reject it in the WSUS now...

[jezi55]

Had the same issue with the KB4011039 update on my first day back, block and remove through WSUS fixed our issues here too. If you need to manually do it quickly on a machine you can uninstall the update, check for updates and then hide that particular update so it does not get installed.

[Simcfc73]

Glad I found this fix, a weird issue.

 

Have a wait for a fix for a while though

 

STATUS: WORKAROUND

As a workaround, you can uninstall both KBs and your tables will return to normal. We anticipate releasing the fix for this issue in the next monthly update, tentatively scheduled for October 3, 2017.