School Asset Manager now PS Assets - bought by PS Financials!

[localzuk]

I logged in to School Asset Manager today to find that there is a notice saying that they have been bought by IRIS Group, who own PS Financials, and are now going to be called PS Assets, and will have a new look.

 

 

The page on the PS Financials site appears to have the phone number for SAM too - https://www.psfinancials.com/our-solutions/ps-assets/

 

Not a mention of it on the SAM site itself though.

 

BCMS (the company that managed to acquisition) have something though - BCMS manages IRIS Software Group acquisition of education SaaS specialist Results Squared | UK

[Edu-IT]

What does this mean for their other products?

[localzuk]

It looks like some are moving over to PSF. PS Engage seems to be a Results Squared product.

[DCUK6]

Sorry to open a older thread,

 

How are you finding the support now they have moved across to PS Financials?

 

Used to be really good but takeovers dont always have the same support afterwards.

 

Used SAM in previous school and looking to replace our inventory system here now and was looking at SAM/PS Asset.

[Andycat]

I contacted support yesterday and had a very pleasant experience to be honest!

[localzuk]

Its one of those products that doesn't really need much support - I've only had to ask them a question once in the 2 years we've had it!

 

So, can't answer that one sorry.

[DCUK6]

Hardly needed support either when i used it as it just worked, glad the transfer has gone well to the new company then and hasnt caused many issues.

 

Only issue is the SAM number, they pickup and just say "Hello" like i caught someone not supposed to be on the phones, forwarded to someone else and they just answered "Hello". Finally forwarded to the correct team.

 

Hate it when companies just say "hello".

Edited October 5, 2017 by DCUK6

[localzuk]

Well, after saying that yesterday, I needed to call them today. Got through to a very helpful person quickly, and they're looking into my request now (basically, there doesn't seem to be a way to generate a report of disposed items, with their depreciated value at the date of disposal).

[Zourous]

Anyone else have trouble logging in? About 50% of the time you can’t log in and it comes up as blocked! but at the same time my colleague can get in. Spoke to support one time and they say they resolved it, but now it is back again. Always happens when you really need to get access and I haven’t the time to ring up and explain it all again to someone.