Windows Thread, HP 2015n Not picking up IP address in Technical; Hope someone can help, i've got 2 hp2015n on my network one of them doesnt want to pick up an ...
14th June 2011, 01:23 PM #1
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HP 2015n Not picking up IP address
Hope someone can help, i've got 2 hp2015n on my network one of them doesnt want to pick up an IP address after printing a config page it always states the following
Any ideas on how to fix this problem, ive added the printer to the network again but still the same problem.
PS I'm really liking this forum.
14th June 2011, 01:50 PM #2
It seems the mobo has got some dry solder joints and the onboard network interface is part of this. What we did was take the mobo out and place it in an oven on greaseproof paper at a temperature of 180 degrees (gas mark 4) for 8 minutes, leave to cool and then put back into printer.
This should sort your problem out as we have quite a lot here and as I have said it is down to the lead free solder producing dry joints on the mobo.
Good luck and let me know how you get on.
14th June 2011, 01:52 PM #3
Horrible... Horrible printers! Damn things...
When they do work ok we also found that it can take a few hours to switch from Configuring to having an IP address (and that's with a static address on the printer)
14th June 2011, 01:53 PM #4
Have you checked DHCP to see if it is on there?
You could also try resetting the printer, I think you can reset them by turning it off holding the 2 buttons down and turning it back on
14th June 2011, 01:54 PM #5
I presume you've tried the basics, such as a different network port and lead before trying the above? And I presume DHCP Server is working OK for everything else?
14th June 2011, 02:22 PM #6
This is strange, I have had exactly the same thing happen here yesterday. The printer is also a 2015n and the problem was that the printer also wouldnt pick up an IP. The paper jam warning light was on even though there was no jam. Took the covers off and gave it a bit of a clean. Then it started working. I put the covers back on and it stopped working again!!
Everything that i have read on the net suggests that it is the board. Does the whole 'baking the board' thing work?? I guess I have got nothing to lose really.
14th June 2011, 02:53 PM #7
If the printers are still in warranty they can be returned for a formatter board replacement...
We managed to get a few sorted - and they worked well afterwards...
Others went out of warranty so sadly we couldn't fix those - although I haven't tried baking any yet
14th June 2011, 03:11 PM #8
I've got three, all printed in the region of 100,000 pages and they've never missed a beat.
Originally Posted by siuko
14th June 2011, 03:16 PM #9
Do you use them USB or network?
Originally Posted by Gibbo
We have about 10 or so of them and about 60% of them have problems with the formatter boards and remembering network settings and also issues with paper jams when there is none.
14th June 2011, 03:39 PM #10
All network, not one hardware problem and I can count paper jams on one hand for all three. All purchased in December 2007 and using compat toners (c6 Digital)
Originally Posted by siuko
14th June 2011, 03:40 PM #11
Can I swap mine for yours please
14th June 2011, 03:48 PM #12
Baking the formatter boards works well for us. There are a few threads on here with instructions for how to do it. a word of warning if you are baking more than one. Make sure you put the right board in the right printer. I mixed them up, which swapped the IP addresses and all the jobs went to the wrong printer.
14th June 2011, 04:16 PM #13
Any firmware updates out for it?
16th June 2011, 09:36 AM #14
The firmware upates depend on the version of formatter boards you have, some can be flashed and some can't. HP will sell you an updated board to fit in your 2015. Best thing to do is as stated above and bake it. Worked well on 3 or 4 that had the same issue here.
16th June 2011, 09:44 AM #15
I can confim that the baking trick works. I did it yesterday. I was a bit unsure but thought, it wasnt working anyway, why not give it a try. 10 mins at 175 degrees. Popped it back in the printer and its working again!! Amazing!
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